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subject:"Beziehungsmarketing"
~person:"Bhatnagar, Kushagra"
~person:"Bonn, Mark Andrew"
~subject:"Intelligenz"
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Search: subject_exact:"Dienstleistungsberufe"
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Beziehungsmarketing
Intelligenz
Dienstleistungsberufe
3
Service workers
3
Dienstleistungsqualität
2
Gastronomie
2
Relationship marketing
2
Restaurant industry
2
Service quality
2
Tourism employees
2
Tourismusberufe
2
Arbeitsmobilität
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Burnout
1
Consumer behaviour
1
Consumer sovereignty
1
Customer incivility
1
Customer satisfaction
1
Customer service
1
Dienstleistungssektor
1
Emotion
1
Emotional exhaustion
1
Emotional intelligence
1
Employee retention
1
Intelligence
1
Job satisfaction
1
Konsumentenverhalten
1
Kundenservice
1
Kundenzufriedenheit
1
Labour mobility
1
Luxury goods
1
Luxusgüter
1
Mitarbeiterbindung
1
Organizational behaviour
1
Organizational support
1
Perceived organizational support
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Restaurant frontline service employees
1
Restaurant management
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Salespeople
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Bhatnagar, Kushagra
Bonn, Mark Andrew
Cho, Meehee
2
Han, Su-Jin
2
King, Brian
2
Prentice, Catherine
2
Sahadev, Sunil
2
Abraham, Joseph D.
1
Anaza, Nwamaka A.
1
Artis, Andrew
1
Barnes, Donald C.
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Bell, Simon J.
1
Besucco, Nathalie
1
Birgelen, Marcel van
1
Bove, Liliana L.
1
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1
Brady, Michael K.
1
Brandsma, Nils
1
Brown, Tom
1
Büttgen, Marion
1
Cheng Wei Hin
1
Chiummo, Gabriel R.
1
Choi, Chang Hwan
1
Chou, Cindy Yunhsin
1
Coelho, Filipe
1
Delcourt, Cécile
1
Disse, Isabel Kittyma
1
Du Tertre, Christian
1
Dunkel, Wolfgang
1
Eiffe, Franz F.
1
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1
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Fachira, Ira
1
Farrell, Mark Anthony
1
Filzah Md Isa
1
Garma, Romana
1
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
Marketing theory
1
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ECONIS (ZBW)
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Subclinical : the invisible service worker
Bhatnagar, Kushagra
- In:
Marketing theory
20
(
2020
)
2
,
pp. 151-157
Persistent link: https://www.econbiz.de/10012230737
Saved in:
2
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
3
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
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