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subject:"Consumer behaviour"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Marketing intelligence & planning"
~person:"Miao, Li"
~subject:"Hotellerie"
~subject:"Service quality"
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Consumer behaviour
Hotellerie
Service quality
Konsumentenverhalten
3
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Beschwerdemanagement
1
Complaint management
1
Customer service
1
Emotion
1
Hedonic price index
1
Hedonischer Preisindex
1
Kundenservice
1
Selbstbedienung
1
Self-service
1
Service technology
1
Technischer Fortschritt
1
Technological change
1
Technologie
1
Technology
1
anthropomorphism
1
coping
1
customer experience management
1
customer-to-customer interactions
1
emotion regulation
1
hedonic value
1
interdependent self-construal
1
self-service technology (SST)
1
service encounter
1
service failure
1
spring break
1
technology self-efficacy
1
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Miao, Li
Phau, Ian
8
Han, Heesup
7
Mattila, Anna S.
6
Ramkissoon, Haywantee
6
Arli, Denni
5
Lim, Weng Marc
5
Prayag, Girish
5
Sharma, Piyush
5
Baloglu, Seyhmus
4
Cobanoglu, Cihan
4
Lee, Seonjeong
4
Line, Nathaniel D.
4
Mavondo, Felix
4
Tanford, Sarah
4
Assaker, Guy
3
Bang, Nguyen
3
Casidy, Riza
3
Chan, Ricky Y. K.
3
Cheah, Isaac
3
Dewnarain, Senika
3
Ekinci, Yuksel
3
Gursoy, Dogan
3
Hanks, Lydia
3
Hollebeek, Linda D.
3
Jin, Naehyun Paul
3
Khare, Arpita
3
Kumar, Prashant
3
Leckie, Civilai
3
Lehto, Xinran Y.
3
Liu, Chih-Hsing
3
Merrilees, Bill
3
Nunkoo, Robin
3
Raab, Carola
3
Roy, Rajat
3
Shimul, Anwar Sadat
3
Sivakumaran, Bharadhwaj
3
Tang, Liang
3
Wang, Bo
3
Zhang, Lu
3
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Journal of hospitality marketing & management
Marketing intelligence & planning
International journal of hospitality management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
International journal of contemporary hospitality management
2
Journal of revenue and pricing management
2
Journal of business research : JBR
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
1
Tourism management : research, policies, practice
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
3
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1
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
2
The hedonic value of hospitality consumption : evidence from spring break experiences
Miao, Li
;
Lehto, Xinran Y.
;
Wei, Wei
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 99-121
Persistent link: https://www.econbiz.de/10010358257
Saved in:
3
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
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