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subject:"Consumer behaviour"
~isPartOf:"Journal of hospitality marketing & management"
~person:"Fan, Alei"
~subject:"Advertising effects"
~subject:"Kundenzufriedenheit"
~subject:"Social web"
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Consumer behaviour
Advertising effects
Kundenzufriedenheit
Social web
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Service quality
2
Behavior intention
1
Beschwerdemanagement
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Beziehungsmarketing
1
Complaint management
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Customer service
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Kundenservice
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Relationship marketing
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Selbstbedienung
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Self-service
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Service technology
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Technischer Fortschritt
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Technological change
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Technologie
1
Technology
1
anthropomorphism
1
customer participation
1
interdependent self-construal
1
perceived control
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satisfaction
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self-service technology (SST)
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service failure
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technology self-efficacy
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Fan, Alei
Han, Heesup
7
Ramkissoon, Haywantee
6
Mattila, Anna S.
5
Prayag, Girish
5
Baloglu, Seyhmus
4
Cobanoglu, Cihan
4
Lee, Seonjeong
4
Lim, Weng Marc
4
Line, Nathaniel D.
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Mavondo, Felix
4
Tanford, Sarah
4
Assaker, Guy
3
Dewnarain, Senika
3
Ekinci, Yuksel
3
Gursoy, Dogan
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Hanks, Lydia
3
Jin, Naehyun Paul
3
Lehto, Xinran Y.
3
Liu, Chih-Hsing
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Miao, Li
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Nunkoo, Robin
3
Raab, Carola
3
Tang, Liang
3
Zhang, Lu
3
Akhtar, Nadeem
2
Ali, Faizan
2
Amin, Muslim
2
Bai, Billy
2
Behnke, Carl
2
Beldona, Srikanth
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Chen, Chih-chien
2
Chen, Hsiangting Shatina
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DiPietro, Robin B.
2
Erdem, Mehmet
2
Goh, Ben
2
Guéguen, Nicolas
2
Horng, Jeou-Shyan
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Hsu, Hsuan
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Journal of hospitality marketing & management
International journal of hospitality management
5
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
The Cornell hospitality quarterly
1
The journal of services marketing
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan
;
DiPietro, Robin B.
;
Fan, Alei
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
Saved in:
2
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
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