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subject:"Consumer behaviour"
~isPartOf:"Reihe: Marketing : MAR"
~isPartOf:"The journal of services marketing"
~person:"Bock, Dora Elizabeth"
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Consumer behaviour
Customer satisfaction
2
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Kundenzufriedenheit
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Beziehungsmarketing
1
Consumer emotions
1
Customer service
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Emotion
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Gratitude
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Information behaviour
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Information costs
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Information provision
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Information searches
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Informationsverhalten
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Informationsversorgung
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Kundenservice
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Psychische Krankheit
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Bock, Dora Elizabeth
Huber, Frank
9
Mattila, Anna S.
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Sharma, Piyush
7
Klaus, Philipp
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Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
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Rosenbaum, Mark
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Neale, Larry
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Poddar, Amit
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Seger-Guttmann, Tali
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Wong, IpKin Anthony
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Alkire, Linda
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Appelmann, Eva
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Bang, Nguyen
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Beatson, Amanda
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Benoit, Sabine
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Blodgett, Jeffrey
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Bruce, Helen L.
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Chen, Ivy S. N.
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Giraldo, Mario
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Ha, Hong Youl
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Ha, Jooyeon
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Hale, Dena
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Huang, Yu-Shan
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Jang, Soocheong
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Kim, Jong Min
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Koku, Paul Sergius
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Reihe: Marketing : MAR
The journal of services marketing
The journal of consumer marketing
1
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ECONIS (ZBW)
2
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Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
2
Consumer search and satisfaction with mental health services
Larson, Lindsay R. L.
;
Bock, Dora Elizabeth
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 736-748
Persistent link: https://www.econbiz.de/10011590918
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