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subject:"Consumer behaviour"
~isPartOf:"Total quality management & business excellence"
~person:"Bani-Melhem, Shaker"
~subject:"Dienstleistungsqualität"
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Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
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