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subject:"Consumer behaviour"
~person:"Ball, Joan P."
~person:"Bani-Melhem, Shaker"
~person:"Budak, Jelena"
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Consumer behaviour
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Ball, Joan P.
Bani-Melhem, Shaker
Budak, Jelena
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There's not much to tell : the impact of emotional resilience on negative word-of-mouth following service failure
Lteif, Lama
;
Rubin, Dan
;
Ball, Joan P.
;
Lamberton, Cait
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1808-1820
Persistent link: https://www.econbiz.de/10014338326
Saved in:
2
Theoretical concepts of consumer resilience to online privacy violation
Budak, Jelena
;
Rajh, Edo
;
Slijepčević, Sunčana
; …
-
2020
Persistent link: https://www.econbiz.de/10012306370
Saved in:
3
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
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