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subject:"Consumer behaviour"
~person:"Bani-Melhem, Shaker"
~person:"Zhang, Jiangchi"
~subject:"Dienstleistungsqualität"
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Consumer behaviour
Dienstleistungsqualität
Coping strategy
8
Coping-Strategie
8
Arbeitsverhalten
5
Arbeitszufriedenheit
5
Job satisfaction
5
Work behaviour
5
Innovation
3
Service quality
3
Arbeitsmobilität
2
Beziehungsmarketing
2
Career development
2
Customer satisfaction
2
Customer service
2
Erwerbsverlauf
2
Innovation management
2
Innovationsmanagement
2
Innovative behaviours
2
Karriereplanung
2
Konsumentenverhalten
2
Kundenservice
2
Kundenzufriedenheit
2
Labour mobility
2
Occupational attainment
2
Relationship marketing
2
Resilience
2
Stress
2
Tourism
2
Tourismus
2
Work stress
2
career adaptability
2
focus on opportunity
2
resilience
2
work-related curiosity
2
Abusive Supervision
1
Abusive supervision
1
Arbeitskräfte
1
Belief restoration
1
Capacity to satisfy customers
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Bani-Melhem, Shaker
Zhang, Jiangchi
Tsarenko, Yelena
3
Dyen, Margot
2
Guillemot, Samuel
2
Han, Dahee
2
Lowrey, Tina M.
2
Shrum, L. J.
2
Strizhakova, Yuliya
2
Tamaro, Annick
2
Xie, Chaowu
2
Abu Khait, Rawan
1
Adamus, Magdalena
1
Agrawal, Nidhi
1
Al-Hawari, Mohd Ahmad
1
Ali, Faizan
1
Alm, Siril
1
Amatulli, Cesare
1
Anderson, Sidney
1
Apaolaza, Vanessa
1
Ates, Zelal
1
Awa, Hart Okorie
1
Ball, Joan P.
1
Bardhi, Fleura
1
Bartuševičienė, Ilona
1
Bavaresco, Vera
1
Belk, Russell W.
1
Berloffa, Gabriella
1
Bermes, Alena
1
Beruchashvili, Mariam
1
Beudaert, Anthony
1
Biedenbach, Galina
1
Biedenbach, Thomas
1
Blair, Sean
1
Blaurock, Marah
1
Boost, Marie
1
Bose Godbole, Mousumi
1
Botelho, Nara Lúcia Poli
1
Brach, Simon
1
Breitsohl, Jan
1
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Journal of business and psychology
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Total quality management & business excellence
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
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1
Effect of risk message framing on tourists' travel intention : roles of resilience and impulsivity
Xie, Chaowu
;
Zhang, Jiangchi
;
Huang, Songshan
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
4
,
pp. 802-819
Persistent link: https://www.econbiz.de/10014245652
Saved in:
2
The effect of hotel employee resilience during COVID-19 : the moderation role of perceived risk and challenge stressors
Xie, Chaowu
;
Zhang, Jiangchi
;
Chen, Yanying
;
Morrison, …
- In:
Tourism management perspectives : TMP
46
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014310307
Saved in:
3
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
4
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad
;
Bani-Melhem, Shaker
;
Quratulain, …
- In:
Journal of business and psychology
35
(
2020
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
Saved in:
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