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subject:"Customer service"
~accessRights:"free"
~person:"Hensler, Bruno"
~subject:"Dienstleistungsbetrieb"
~subject:"Theory"
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Transparenzorientierte Informationssysteme komplexer Dienstleistungen : Bedeutung ratingbasierter Rankingangaben im Nutzungszyklus des primären Dienstleistungsnutzers im universitä...
Hensler, Bruno
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2011
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