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subject:"Customer service"
~isPartOf:"Journal of business research : JBR"
~source:"econis"
~subject:"Dienstleistungssektor"
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Customer service
Dienstleistungssektor
Service management
8
Dienstleistungsmanagement
7
Beziehungsmarketing
5
Relationship marketing
5
Consumer behaviour
4
Dienstleistungsqualität
4
Konsumentenverhalten
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Service quality
4
Customer satisfaction
3
Kundenzufriedenheit
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Service industry
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Betriebliche Wertschöpfung
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Dienstleistung
2
Dienstleistungsmarketing
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Kundenservice
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Service
2
Service experience
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Services
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Services marketing
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Value creation
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Anleihe
1
Arbeitszufriedenheit
1
Benchmarking
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Beschwerdemanagement
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Bond
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Career development
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Co-creation
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Collaborative consumption
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Complaint management
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Consumer behavior
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Core encounter
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Customer
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Customer bonds
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Customer characteristics
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Customer integration
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Customer value
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Benoit, Sabine
1
Bone, Sterling
1
Ferraro, Carla
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Fombelle, Paul W.
1
Gregoire, Yany
1
Gustafsson, Anders
1
Hampson, Daniel P.
1
Jong, Ad de
1
Kadić-Maglajlić, Selma
1
Lages, Cristiana R.
1
Li, Xia
1
Nguyen, July
1
Sands, Sean
1
Schepers, Jeroen J. L.
1
Sousa, Rui
1
Teng, Lefa
1
Voorhees, Clay M.
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Walkowiak, Travis
1
Wang, Yonggui
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Journal of business research : JBR
SpringerLink / Bücher
11
Journal of service research : JSR
8
Forum Dienstleistungsmanagement
6
Journal of service management
6
International journal of hospitality management
5
International journal of services and operations management
5
Wissenschaft & Praxis
5
The journal of services marketing
4
The service industries journal
4
Gabler Edition Wissenschaft
3
Handbook of service science ; [Vol. 1]
3
Harvard business review : HBR
3
Interaktionen im Dienstleistungsbereich
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
Lecture notes in business information processing : LNBIP
3
Management decision : MD
3
Moderne Dienstleistungen : Impulse für Innovation, Wachstum und Beschäftigung ; Beiträge der 6. Dienstleistungstagung des BMBF
3
Operations management research : OMR ; advancing practice through theory
3
Service Science: Research and Innovations in the Service Economy
3
Service business
3
Service science, management and engineering : education for the 21st Century
3
Services marketing quarterly
3
Springer eBook Collection / Business and Economics
3
Betriebswirtschaftliche Forschungsergebnisse
2
Dienstleistungsnetzwerke
2
Harvard-Business-Manager : das Wissen der Besten
2
Human resource management review
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of quality & reliability management
2
International journal of services and operations management : IJSOM
2
International journal of services technology and management
2
International journal of services, economics and management
2
Journal of information & knowledge management : JIKM
2
Journal of service theory and practice : JSTP
2
Management internationaler Dienstleistungen mit 3K : Konfiguration - Koordination - Kundenintegration
2
Managing service quality : MSQ ; an international journal
2
Operations management ; Vol. 1
2
Prozessmanagement in der Praxis : Wertschöpfungsketten planen, optimieren und erfolgreich steuern
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ECONIS (ZBW)
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1
Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine
;
Wang, Yonggui
;
Teng, Lefa
;
Hampson, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
Saved in:
2
The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Jong, Ad de
;
Schepers, Jeroen J. L.
;
Lages, Cristiana R.
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
Saved in:
3
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Saved in:
4
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
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