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subject:"Customer service"
~person:"Allen, Alexis M."
~person:"Ukko, Juhani"
~subject:"Prozessmanagement"
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Customer service
Prozessmanagement
Beziehungsmarketing
3
Customer satisfaction
3
Dienstleistungsmanagement
3
Dienstleistungsqualität
3
Kundenservice
3
Kundenzufriedenheit
3
Relationship marketing
3
Service management
3
Service quality
3
Performance management
2
Performance measurement
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Performance-Management
2
Performance-Messung
2
Arbeitsverhalten
1
B-to-B-Marketing
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B2B
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Beschwerdemanagement
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Business-to-business marketing
1
Complaint handling
1
Complaint management
1
Consumer behaviour
1
Consumer-to-consumer interactional justice
1
Customer
1
Customer misbehavior
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Fairness theory
1
Gerechtigkeit
1
Internet marketing
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Justice
1
Konsumentenverhalten
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Lieferantenmanagement
1
Online incivility
1
Online-Marketing
1
Perceptions of justice
1
Performance
1
Service
1
Service operations
1
Service recovery
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Allen, Alexis M.
Ukko, Juhani
Baglieri, Enzo
4
Bruhn, Manfred
3
Luczak, Holger
3
Chase, Richard B.
2
Cheung, Fung Yi Millissa
2
Diao, Yixin
2
Dorne, Raphael
2
Fließ, Sabine
2
Harvey, Jean
2
Herbst, Michael
2
Herrmann, Thomas
2
Iden, Jon
2
Johnston, Robert
2
Karmarkar, Uday
2
Lamnek, Uwe
2
Lesaint, David
2
Leyer, Michael
2
Musmacher, Matias
2
Owusu, Gilbert
2
Pekkanen, Petra
2
Pirttilä, Timo
2
Pugh, S. Douglas
2
Puolakka, Tiina
2
Sampson, Scott
2
Scheidweiler, Ingo
2
Sousa, Rui
2
Stauss, Bernd
2
Subramony, Mahesh
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To, Wai Ming
2
Wildemann, Horst
2
Aflaki, Sam
1
Akaka, Melissa Archpru
1
Al-Ababneh, Mukhles M.
1
Al-Badarneh, Mohammad B.
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Al-Sabi, Samer M.
1
Alliprandini, Dário H.
1
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1
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International journal of services and operations management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Operations management research : OMR ; advancing practice through theory
1
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ECONIS (ZBW)
3
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The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
2
Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani
;
Pekkola, Sanni
- In:
Operations management research : OMR ; advancing …
9
(
2016
)
1/2
,
pp. 11-21
Persistent link: https://www.econbiz.de/10011738839
Saved in:
3
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
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