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subject:"Indien"
~isPartOf:"The IUP journal of bank management : IJBM"
~isPartOf:"The Indian journal of economics"
~person:"Arora, Usha"
~subject:"Consumer behaviour"
~type_genre:"Aufsatz in Zeitschrift"
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The IUP journal of bank management : IJBM
The Indian journal of economics
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ECONIS (ZBW)
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An analysis of the gap between customers' expectation and perception regarding selected CRM practices in public and private sector banks
Chopra, Anamica
;
Arora, Usha
- In:
The IUP journal of bank management : IJBM
12
(
2013
)
4
,
pp. 70-86
Persistent link: https://www.econbiz.de/10010228346
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