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subject:"Innovationsmanagement"
~isPartOf:"CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim"
~subject:"E-commerce"
~type_genre:"Working Paper"
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Innovationsmanagement
E-commerce
Beziehungsmarketing
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Relationship marketing
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Beschwerdemanagement
3
Complaint management
3
Customer satisfaction
3
Kundenzufriedenheit
3
complaint-handling
2
loyalty
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politeness
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Arbeitszufriedenheit
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Communication
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Computer-mediated communication
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Consumer behaviour
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Electronic Commerce
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Emotion
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Gerechtigkeit
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Higher education institution
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Internal communication
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Interne Kommunikation
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Job satisfaction
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Justice
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Konsumentenverhalten
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Online retailing
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Online-Handel
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Students
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Studierende
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apologies
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complaint handling
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complaints
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disconfirmation
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double-deviation
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dysfunctional behaviour
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empathy
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grammaticality
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identity cues
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impoliteness
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international student
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Schwab, Pierre-Nicolas
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CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
Arbeitsberichte der Hochschule für Wirtschaft FHNW
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Arbeitsbericht ... des Competence Center E-Business Basel
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Arbeitsberichte des Lehrstuhls für Allgemeine und Industrielle Betriebswirtschaftslehre der Technischen Universität München
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Working paper / Business Special Surveys and Technology Statistics Division, Statistics Canada
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Working paper / Technologie- und Innovationsmanagement, Technische Universität Hamburg-Harburg
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Online complaint handling practices : company strategies and their effects upon post-complaint satisfaction
Schwab, Pierre-Nicolas
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2015
Persistent link: https://www.econbiz.de/10010483421
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