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subject:"Job performance"
~accessRights:"restricted"
~person:"Barnes, Donald C."
~person:"Brown, Tom"
~subject:"Kundenzufriedenheit"
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Job performance
Kundenzufriedenheit
Beziehungsmarketing
4
Relationship marketing
4
Salespeople
4
Verkaufspersonal
4
Customer service
3
Kundenservice
3
Customer satisfaction
2
Arbeitsleistung
1
Arbeitszufriedenheit
1
Challenge appraisal
1
Consumer behaviour
1
Customer requests
1
Customer-focused voice
1
Einzelhandel
1
Employee appraisal
1
Frontline employee customer orientation
1
Hindrance appraisal
1
Identity theory
1
Job engagement
1
Job satisfaction
1
Job stress
1
Konsumentenverhalten
1
Leistungsmotivation
1
Personalbeurteilung
1
Pro-customer rule breaking
1
Retail trade
1
Role performance
1
Stress
1
Transactional theory of stress
1
Work motivation
1
Work stress
1
customer comfort
1
customer delight
1
customer interactions
1
customer interfaces
1
frontlines definition
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multichannel retailing
1
organization-customer contact
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Barnes, Donald C.
Brown, Tom
Agnihotri, Raj
11
Svensson, Göran
5
Vieira, Valter Afonso
5
Bolander, Willy
4
Chaker, Nawar N.
4
Gabler, Colin B.
4
Hartmann, Nathaniel N.
4
Jaramillo, Fernando
4
Krush, Michael T.
4
Otero-Neira, Carmen
4
Zablah, Alex R.
4
Dugan, Riley
3
Høgevold, Nils
3
Itani, Omar S.
3
Lussier, Bruno
3
Rodríguez, Rocío
3
Amenuvor, Fortune Edem
2
Anderson, Rolph E.
2
Bachrach, Daniel G.
2
Bande, Belén
2
Boateng, Henry
2
Charoensukmongkol, Peerayuth
2
Dingus, Rebecca
2
Fernández-Ferrín, Pilar
2
Friend, Scott B.
2
Hochstein, Bryan
2
Hu, Michael Y.
2
Høgevold, Nils M.
2
Johnson, Jeff S.
2
Jones, Eli
2
Kalra, Ashish
2
Lee, Na Young
2
Marshall, Greg W.
2
Mengüç, Bülent
2
Mulki, Jay P.
2
Negreiros, Leticia Fernandes de
2
Noble, Stephanie M.
2
Oh, Joon-Hee
2
Prentice, Catherine
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Journal of retailing
1
Journal of the Academy of Marketing Science
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
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Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
Saved in:
2
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Saved in:
3
The role of delight in driving repurchase intentions
Meyer, Tracy
;
Barnes, Donald C.
;
Friend, Scott B.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10011690136
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