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subject:"Justice"
~isPartOf:"Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing"
~isPartOf:"Service business"
~subject:"Theory"
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Justice
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Beschwerdemanagement
22
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22
Customer satisfaction
19
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Kundenzufriedenheit
19
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Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
Service business
Journal of retailing and consumer services
10
Gabler Edition Wissenschaft
5
International journal of hospitality management
4
Journal of business ethics : JOBE
4
Journal of business research : JBR
4
European journal of marketing : EJM
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Journal of strategic marketing
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Springer eBook Collection / Business and Economics
2
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2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Asia Pacific journal of marketing and logistics
1
Bankwirtschaftliche Schriftenreihe
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Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
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European journal of international management : EJIM
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Frontiers of business research in China : selected publications from Chinese universities
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ECONIS (ZBW)
6
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1
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
2
Overcompensation as a service recovery strategy : the financial aspect of customers' extra effort
Kenesei, Zsófia
;
Bali, Zsofia
- In:
Service business
14
(
2020
)
2
,
pp. 187-216
Persistent link: https://www.econbiz.de/10012304224
Saved in:
3
How to explain service failure? : impacts of justifications
Chen, WeiWei
;
Lee, Hsiao-Ching
- In:
Service business
12
(
2018
)
2
,
pp. 331-356
Persistent link: https://www.econbiz.de/10011915060
Saved in:
4
The effect of organizational responses to service failures on customer satisfaction perception
Cheung, Fung Yi Millissa
;
To, W. M.
- In:
Service business
11
(
2017
)
4
,
pp. 767-784
Persistent link: https://www.econbiz.de/10011915006
Saved in:
5
Perceived justice and post-recovery satisfaction in banking service failures : do commitment types matter?
Ozkan Tektas, Oznur
- In:
Service business
11
(
2017
)
4
,
pp. 851-870
Persistent link: https://www.econbiz.de/10011915015
Saved in:
6
Strategische Planung im Beschwerdemanagement
Mende, Martin
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003359352
Saved in:
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