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subject:"Justice"
~person:"Crisafulli, Benedetta"
~subject:"Signaling theory"
~subject:"USA"
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Justice
Signaling theory
USA
Beschwerdemanagement
4
Complaint management
4
Dienstleistungsqualität
4
Service quality
4
Consumer behaviour
2
Gerechtigkeit
2
Konsumentenverhalten
2
Customer satisfaction
1
Dienstleistungsmarketing
1
Experiment
1
Garantie
1
Guarantee
1
Hotel industry
1
Hotellerie
1
Kundenzufriedenheit
1
Online retailing
1
Online service failure and recovery
1
Online-Handel
1
PLS-SEM
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Perceived justice
1
Service recovery
1
Services marketing
1
Signalling
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Subscription and non-subscription markets
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Thailand
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Warranty
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Crisafulli, Benedetta
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Muir, Ian
4
Roschk, Holger
4
Gelbrich, Katja
3
Grégoire, Yany
3
Legoux, Renaud
3
Mattila, Anna S.
3
Ro, Heejung
3
Ahmad-ur-Rehman, Muhammad
2
Chen, Ke
2
Choi, Beom Joon
2
Ding Hooi Ting
2
Ding, May-Ching
2
Gohary, Ali
2
Guchait, Priyanko
2
Hamzelu, Bahman
2
Harun, Ahasan
2
Jang, Soocheong
2
Karande, Kiran
2
Karwan, Kirk R.
2
Lii, Yuan-Shuh
2
MacQuilken, Lisa
2
Malhotra, Neeru
2
Muhammad Asghar Ali
2
Noone, Breffni M.
2
Olson, Eric
2
Patterson, Paul G.
2
Prybutok, Gayle
2
Prybutok, Victor R.
2
Sharma, Piyush
2
Singh, Jaywant
2
Smith, Jeffery S.
2
Surachartkumtonkun, Jiraporn
2
Svari, Sander
2
Svensson, Göran
2
Sénécal, Sylvain
2
Tripp, Thomas M.
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Journal of service management
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
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Service guarantee as a recovery strategy : the impact of guarantee terms on perceived justice and firm motives
Crisafulli, Benedetta
;
Singh, Jaywant
- In:
Journal of service management
27
(
2016
)
2
,
pp. 117-143
Persistent link: https://www.econbiz.de/10011564670
Saved in:
2
Managing online service recovery : procedures, justice and customer satisfaction
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
6
,
pp. 764-787
Persistent link: https://www.econbiz.de/10011599230
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