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subject:"Kundenservice"
~isPartOf:"Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst"
~isPartOf:"Psychology & marketing"
~person:"Liu, Kecheng"
~subject:"Emotion"
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Liu, Kecheng
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Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
Psychology & marketing
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ECONIS (ZBW)
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Chatbot or human? : the impact of online customer service on consumers' purchase intentions
Chen, Shili
;
Li, Xiaolin
;
Liu, Kecheng
;
Wang, Xuesong
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2186-2200
Persistent link: https://www.econbiz.de/10014432389
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