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subject:"Kundenzufriedenheit"
~isPartOf:"Europäische Hochschulschriften / 5"
~isPartOf:"Journal of health organization and management"
~subject:"Krankenhaus"
~subject:"Theorie"
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Search: subject_exact:"Gütesicherung"
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Kundenzufriedenheit
Krankenhaus
Theorie
Quality management
85
Qualitätsmanagement
85
Theory
37
Gesundheitsversorgung
27
Health care
27
Gesundheitswesen
26
Health care system
26
Dienstleistungsqualität
25
Hospital
25
Service quality
25
Deutschland
24
Germany
24
Quality improvement
17
Prozessmanagement
11
Business process management
9
Patients
9
Lean Management
8
Lean management
8
Patienten
8
Organisatorischer Wandel
7
Organizational change
7
Beziehungsmarketing
6
Healthcare
6
Hospital management
6
Kostenmanagement
6
Relationship marketing
6
Cost management
5
Krankenhausmanagement
5
Lean Production
5
Lean production
5
Quality
5
Activity-based costing
4
Arbeitsbedingungen
4
Controlling
4
Einführung
4
Estimation theory
4
Implementation
4
Innovation management
4
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Undetermined
17
Free
1
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Book / Working Paper
37
Article
26
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Hochschulschrift
33
Thesis
33
Bibliografie enthalten
28
Bibliography included
28
Article in journal
26
Aufsatz in Zeitschrift
26
Case study
2
Fallstudie
2
Conference paper
1
Konferenzbeitrag
1
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1
Übersichtsarbeit
1
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Language
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German
37
English
26
Author
All
Paulic, Rainer P.
4
Blank, Gregor Stephan
2
Bünting, Frank
2
Deakins, Eric
2
Gardini, Marco A.
2
Gauld, Robin
2
Graf, Gerald
2
Groene, Oliver
2
Hempfling-Wendelken, Martina
2
Knirsch, Rainer
2
Mang, Paul
2
Roos, Alexander W.
2
Schnabel, Ulrich G.
2
Sicking, Hubert
2
Starke, Andrea G.
2
Stemann, Dietmar
2
Wiede, Torben
2
Williams, Sharon J.
2
Winzer, Petra
2
Abdallah, Ayman Bahjat
1
Al Farsi, Y. M.
1
Al Hajri, A.
1
Al-Balushi, S.
1
Alkhaldi, Rasha Zuhair
1
Allen, Davina
1
Armstrong, Natalie
1
Aveling, Emma-Louise
1
Ballardie, Ruth
1
Bamber, Greg
1
Banerjee, Jay
1
Barchielli, Chiara
1
Barson, Stuart
1
Bartram, Timothy
1
Bellé, Nicola
1
Bischoff, Sven
1
Boaz, Annette
1
Boehme, Tillmann
1
Bosko, Tawnya
1
Buttigieg, Sandra C.
1
Böhme, Tillmann
1
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Europäische Hochschulschriften / 5
Journal of health organization and management
International journal of production research
122
International journal of productivity and quality management : IJPQM
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
77
The TQM journal : the international review of organizational improvement
54
International journal of quality & reliability management
50
International journal of production economics
42
Quality management journal : QMJ
37
European journal of operational research : EJOR
35
Total quality management & business excellence
31
Health care management review : HCM review
27
Gabler Edition Wissenschaft
25
International journal of services and operations management
20
International journal of six sigma and competitive advantage : IJSSCA
20
International journal of quality and service sciences
17
International journal of contemporary hospitality management
14
International journal of hospitality management
14
European journal of industrial engineering : EJIE
13
Management science : journal of the Institute for Operations Research and the Management Sciences
13
Product reliability, maintainability, and supportability handbook
13
Business process management journal
12
Journal of industrial engineering and management : JIEM
11
Managing service quality : MSQ ; an international journal
11
The service industries journal
11
Journal of air transport management
10
Journal of operations management
10
Journal of retailing and consumer services
10
Springer eBook Collection / Business and Economics
10
Total quality management als Erfolgsstrategie
10
International journal of services and operations management : IJSOM
9
Journal of business economics : JBE
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
9
Amfiteatru economic : an economic and business research periodical
8
Berichte aus der Betriebswirtschaft
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
SpringerLink / Bücher
8
Cogent business & management
7
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ECONIS (ZBW)
63
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1
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
2
Diagnosing patient flow issues in the emergency department : an Australasian hospital case study
Boehme, Tillmann
;
Rylands, Brogan
;
Fan, Joshua Poh
; …
- In:
Journal of health organization and management
38
(
2024
)
4
,
pp. 600-620
Persistent link: https://www.econbiz.de/10014637443
Saved in:
3
The impact of hospital accreditation in selected Middle East countries : a scoping review
Khan, Salma
;
Yousefinezhadi, Taraneh
;
Hinchcliff, Reece
- In:
Journal of health organization and management
36
(
2022
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10013367295
Saved in:
4
The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Alkhaldi, Rasha Zuhair
;
Abdallah, Ayman Bahjat
- In:
Journal of health organization and management
36
(
2022
)
3
,
pp. 368-387
Persistent link: https://www.econbiz.de/10013367359
Saved in:
5
A practical framework for achieving value creation and capture in healthcare through process improvement
Evans, Jane
;
Leggat, Sandra
;
Samson, Danny
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 561-576
Persistent link: https://www.econbiz.de/10013367382
Saved in:
6
Prioritizing enablers for service quality in healthcare sector : a DEMATEL approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10013367397
Saved in:
7
Healthcare leaders' views on successful quality improvement initiatives and context
Barson, Stuart
;
Doolan-Noble, Fiona
;
Gray, Jonathon
; …
- In:
Journal of health organization and management
31
(
2017
)
1
,
pp. 54-63
Persistent link: https://www.econbiz.de/10011699310
Saved in:
8
Can lean contribute to work intensification in healthcare?
Rees, Gareth H.
;
Gauld, Robin
- In:
Journal of health organization and management
31
(
2017
)
3
,
pp. 369-384
Persistent link: https://www.econbiz.de/10011771063
Saved in:
9
A value-based taxonomy of improvement approaches in healthcare
Colldén, Christian
;
Gremyr, Ida
;
Hellström, Andreas
; …
- In:
Journal of health organization and management
31
(
2017
)
4
,
pp. 445-458
Persistent link: https://www.econbiz.de/10011748343
Saved in:
10
Prioritizing lean management practices in public and private hospitals
Hussain, Matloub
;
Malik, Mohsin
- In:
Journal of health organization and management
30
(
2016
)
3
,
pp. 457-474
Persistent link: https://www.econbiz.de/10011529569
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