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subject:"Kundenzufriedenheit"
~isPartOf:"Journal of health organization and management"
~subject:"Dienstleistungsqualität"
~subject:"Krankenhaus"
~subject:"Theorie"
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Kundenzufriedenheit
Dienstleistungsqualität
Krankenhaus
Theorie
Quality management
42
Qualitätsmanagement
42
Gesundheitsversorgung
27
Health care
27
Gesundheitswesen
26
Health care system
26
Hospital
25
Service quality
19
Quality improvement
17
Patients
9
Patienten
8
Business process management
7
Prozessmanagement
7
Healthcare
6
Hospital management
6
Krankenhausmanagement
5
Lean Management
5
Lean Production
5
Lean management
5
Lean production
5
Quality
5
Organisatorischer Wandel
4
Organizational change
4
Customer satisfaction
3
Developing countries
3
Einführung
3
Employee suggestion system
3
Entwicklungsländer
3
Gesundheitspolitik
3
Großbritannien
3
Health policy
3
Health services
3
Implementation
3
Performance measurement
3
Performance-Messung
3
Physicians
3
Process improvement
3
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1
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Article
30
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30
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1
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English
30
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Deakins, Eric
2
Gauld, Robin
2
Groene, Oliver
2
Williams, Sharon J.
2
Abdallah, Ayman Bahjat
1
Al Farsi, Y. M.
1
Al Hajri, A.
1
Al-Balushi, S.
1
Alkhaldi, Rasha Zuhair
1
Allen, Davina
1
Armstrong, Natalie
1
Aveling, Emma-Louise
1
Ballardie, Ruth
1
Bamber, Greg
1
Banerjee, Jay
1
Barchielli, Chiara
1
Barson, Stuart
1
Bartram, Timothy
1
Bellé, Nicola
1
Boaden, Ruth
1
Boaz, Annette
1
Boehme, Tillmann
1
Bosko, Tawnya
1
Buttigieg, Sandra C.
1
Böhme, Tillmann
1
Childerhouse, Paul
1
Colldén, Christian
1
De Rosis, Sabina
1
Dey, Prasanta Kumar
1
Dixon-Woods, Mary
1
Doolan-Noble, Fiona
1
Drotz, Erik
1
Dyck, Cathy van
1
Evans, Jane
1
Fan, Joshua Poh
1
Fielden, Jonathan
1
Fox, Jane
1
Furnival, Joy
1
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1
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1
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Journal of health organization and management
International journal of production research
138
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
120
International journal of productivity and quality management : IJPQM
115
International journal of quality & reliability management
89
The TQM journal : the international review of organizational improvement
83
Quality management journal : QMJ
58
Total quality management & business excellence
53
International journal of production economics
48
European journal of operational research : EJOR
43
Europäische Hochschulschriften / 5
38
International journal of quality and service sciences
36
Health care management review : HCM review
34
International journal of services and operations management
32
International journal of six sigma and competitive advantage : IJSSCA
27
Gabler Edition Wissenschaft
26
Auditing : a journal of practice & theory
22
Beiträge zur Hochschulpolitik
21
International journal of hospitality management
21
Benchmarking : an international journal ; BIJ
19
Amfiteatru economic : an economic and business research periodical
17
Journal of retailing and consumer services
17
Business process management journal
15
Cogent business & management
15
International journal of contemporary hospitality management
15
Management science : journal of the Institute for Operations Research and the Management Sciences
15
Managing service quality : MSQ ; an international journal
15
The service industries journal
15
European research studies
14
Journal of air transport management
14
European journal of industrial engineering : EJIE
13
International journal of business information systems : IJBIS
13
International journal of services and operations management : IJSOM
13
Product reliability, maintainability, and supportability handbook
13
Service business
13
SpringerLink / Bücher
13
International journal of services, economics and management
12
Manufacturing & service operations management : M & SOM
12
Journal of industrial engineering and management : JIEM
11
The accounting review : a publication of the American Accounting Association
11
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ECONIS (ZBW)
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1
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
2
Diagnosing patient flow issues in the emergency department : an Australasian hospital case study
Boehme, Tillmann
;
Rylands, Brogan
;
Fan, Joshua Poh
; …
- In:
Journal of health organization and management
38
(
2024
)
4
,
pp. 600-620
Persistent link: https://www.econbiz.de/10014637443
Saved in:
3
The impact of hospital accreditation in selected Middle East countries : a scoping review
Khan, Salma
;
Yousefinezhadi, Taraneh
;
Hinchcliff, Reece
- In:
Journal of health organization and management
36
(
2022
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10013367295
Saved in:
4
The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Alkhaldi, Rasha Zuhair
;
Abdallah, Ayman Bahjat
- In:
Journal of health organization and management
36
(
2022
)
3
,
pp. 368-387
Persistent link: https://www.econbiz.de/10013367359
Saved in:
5
A practical framework for achieving value creation and capture in healthcare through process improvement
Evans, Jane
;
Leggat, Sandra
;
Samson, Danny
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 561-576
Persistent link: https://www.econbiz.de/10013367382
Saved in:
6
Prioritizing enablers for service quality in healthcare sector : a DEMATEL approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10013367397
Saved in:
7
Using and choosing digital health technologies : a communications science perspective
Ovretveit, John
;
Wu, Albert W.
;
Street, Richard
; …
- In:
Journal of health organization and management
31
(
2017
)
1
,
pp. 28-37
Persistent link: https://www.econbiz.de/10011699308
Saved in:
8
Healthcare leaders' views on successful quality improvement initiatives and context
Barson, Stuart
;
Doolan-Noble, Fiona
;
Gray, Jonathon
; …
- In:
Journal of health organization and management
31
(
2017
)
1
,
pp. 54-63
Persistent link: https://www.econbiz.de/10011699310
Saved in:
9
Can lean contribute to work intensification in healthcare?
Rees, Gareth H.
;
Gauld, Robin
- In:
Journal of health organization and management
31
(
2017
)
3
,
pp. 369-384
Persistent link: https://www.econbiz.de/10011771063
Saved in:
10
A value-based taxonomy of improvement approaches in healthcare
Colldén, Christian
;
Gremyr, Ida
;
Hellström, Andreas
; …
- In:
Journal of health organization and management
31
(
2017
)
4
,
pp. 445-458
Persistent link: https://www.econbiz.de/10011748343
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