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subject:"Kundenzufriedenheit"
~isPartOf:"Journal of health organization and management"
~subject:"Employee suggestion system"
~subject:"Krankenhaus"
~subject:"Theorie"
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Kundenzufriedenheit
Employee suggestion system
Krankenhaus
Theorie
Quality management
41
Qualitätsmanagement
41
Gesundheitsversorgung
26
Gesundheitswesen
26
Health care
26
Health care system
26
Hospital
24
Dienstleistungsqualität
18
Service quality
18
Quality improvement
17
Patients
8
Patienten
7
Business process management
6
Healthcare
6
Prozessmanagement
6
Hospital management
5
Lean Management
5
Lean Production
5
Lean management
5
Lean production
5
Quality
5
Krankenhausmanagement
4
Organisatorischer Wandel
4
Organizational change
4
Customer satisfaction
3
Developing countries
3
Einführung
3
Entwicklungsländer
3
Gesundheitspolitik
3
Großbritannien
3
Health policy
3
Health services
3
Implementation
3
Performance measurement
3
Performance-Messung
3
Physicians
3
Safety
3
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1
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27
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27
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27
Conference paper
1
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English
27
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Gauld, Robin
2
Groene, Oliver
2
Abdallah, Ayman Bahjat
1
Al Farsi, Y. M.
1
Al Hajri, A.
1
Al-Balushi, S.
1
Alkhaldi, Rasha Zuhair
1
Allen, Davina
1
Andreosi, Carlos Augusto de Carvalho
1
Armstrong, Natalie
1
Aveling, Emma-Louise
1
Ballardie, Ruth
1
Bamber, Greg
1
Banerjee, Jay
1
Barchielli, Chiara
1
Barson, Stuart
1
Bartram, Timothy
1
Bellé, Nicola
1
Boaz, Annette
1
Bosko, Tawnya
1
Buttigieg, Sandra C.
1
Böhme, Tillmann
1
Childerhouse, Paul
1
Colldén, Christian
1
De Rosis, Sabina
1
Deakins, Eric
1
Demers-Payette, Olivier
1
Dey, Prasanta Kumar
1
Dixon-Woods, Mary
1
Doolan-Noble, Fiona
1
Dyck, Cathy van
1
Evans, Jane
1
Fernandes, June Marques
1
Fielden, Jonathan
1
Gager, Melanie
1
Gauci, Dorothy
1
Glaveli, Niki
1
Gough, Richard
1
Gray, Jonathon
1
Gremyr, Ida
1
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Published in...
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Journal of health organization and management
International journal of production research
138
International journal of productivity and quality management : IJPQM
93
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
91
The TQM journal : the international review of organizational improvement
74
International journal of quality & reliability management
61
International journal of production economics
45
Total quality management & business excellence
44
Quality management journal : QMJ
40
Europäische Hochschulschriften / 5
37
European journal of operational research : EJOR
35
International journal of six sigma and competitive advantage : IJSSCA
27
Gabler Edition Wissenschaft
26
Health care management review : HCM review
26
International journal of services and operations management
21
International journal of quality and service sciences
19
Journal of industrial engineering and management : JIEM
16
Business process management journal
15
European journal of industrial engineering : EJIE
14
International journal of contemporary hospitality management
14
International journal of hospitality management
14
Product reliability, maintainability, and supportability handbook
13
Management science : journal of the Institute for Operations Research and the Management Sciences
12
The service industries journal
12
International journal of services and operations management : IJSOM
11
Managing service quality : MSQ ; an international journal
11
SpringerLink / Bücher
11
Benchmarking : an international journal ; BIJ
10
Journal of air transport management
10
Journal of operations management
10
Journal of retailing and consumer services
10
Springer eBook Collection / Business and Economics
10
Total quality management als Erfolgsstrategie
10
International journal of business excellence
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Journal of business economics : JBE
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
9
The international journal of productivity and performance management : IJPPM
9
Amfiteatru economic : an economic and business research periodical
8
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ECONIS (ZBW)
27
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1
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
2
Managing inpatient bed setup : an action-research approach using lean technical practices and lean social practices
Reis, Luciana Paula
;
Fernandes, June Marques
;
Silva, …
- In:
Journal of health organization and management
37
(
2023
)
2
,
pp. 213-235
Persistent link: https://www.econbiz.de/10014303228
Saved in:
3
The impact of hospital accreditation in selected Middle East countries : a scoping review
Khan, Salma
;
Yousefinezhadi, Taraneh
;
Hinchcliff, Reece
- In:
Journal of health organization and management
36
(
2022
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10013367295
Saved in:
4
The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Alkhaldi, Rasha Zuhair
;
Abdallah, Ayman Bahjat
- In:
Journal of health organization and management
36
(
2022
)
3
,
pp. 368-387
Persistent link: https://www.econbiz.de/10013367359
Saved in:
5
A practical framework for achieving value creation and capture in healthcare through process improvement
Evans, Jane
;
Leggat, Sandra
;
Samson, Danny
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 561-576
Persistent link: https://www.econbiz.de/10013367382
Saved in:
6
Prioritizing enablers for service quality in healthcare sector : a DEMATEL approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10013367397
Saved in:
7
A value-based taxonomy of improvement approaches in healthcare
Colldén, Christian
;
Gremyr, Ida
;
Hellström, Andreas
; …
- In:
Journal of health organization and management
31
(
2017
)
4
,
pp. 445-458
Persistent link: https://www.econbiz.de/10011748343
Saved in:
8
Can lean contribute to work intensification in healthcare?
Rees, Gareth H.
;
Gauld, Robin
- In:
Journal of health organization and management
31
(
2017
)
3
,
pp. 369-384
Persistent link: https://www.econbiz.de/10011771063
Saved in:
9
Healthcare leaders' views on successful quality improvement initiatives and context
Barson, Stuart
;
Doolan-Noble, Fiona
;
Gray, Jonathon
; …
- In:
Journal of health organization and management
31
(
2017
)
1
,
pp. 54-63
Persistent link: https://www.econbiz.de/10011699310
Saved in:
10
Prioritizing lean management practices in public and private hospitals
Hussain, Matloub
;
Malik, Mohsin
- In:
Journal of health organization and management
30
(
2016
)
3
,
pp. 457-474
Persistent link: https://www.econbiz.de/10011529569
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