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subject:"Kundenzufriedenheit"
~isPartOf:"Journal of health organization and management"
~subject:"Krankenhaus"
~subject:"Organizational change"
~subject:"Theorie"
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Kundenzufriedenheit
Krankenhaus
Organizational change
Theorie
Quality management
41
Qualitätsmanagement
41
Gesundheitsversorgung
26
Gesundheitswesen
26
Health care
26
Health care system
26
Hospital
24
Dienstleistungsqualität
18
Service quality
18
Quality improvement
17
Patients
8
Patienten
7
Business process management
6
Healthcare
6
Prozessmanagement
6
Hospital management
5
Lean Management
5
Lean Production
5
Lean management
5
Lean production
5
Quality
5
Krankenhausmanagement
4
Organisatorischer Wandel
4
Customer satisfaction
3
Developing countries
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Einführung
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Employee suggestion system
3
Entwicklungsländer
3
Gesundheitspolitik
3
Großbritannien
3
Health policy
3
Health services
3
Implementation
3
Performance measurement
3
Performance-Messung
3
Physicians
3
Safety
3
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27
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27
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1
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English
27
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Gauld, Robin
2
Groene, Oliver
2
Abdallah, Ayman Bahjat
1
Al Farsi, Y. M.
1
Al Hajri, A.
1
Al-Balushi, S.
1
Alkhaldi, Rasha Zuhair
1
Allen, Davina
1
Armstrong, Natalie
1
Aveling, Emma-Louise
1
Ballardie, Ruth
1
Bamber, Greg
1
Banerjee, Jay
1
Barchielli, Chiara
1
Barson, Stuart
1
Bartram, Timothy
1
Bellé, Nicola
1
Boaz, Annette
1
Bosko, Tawnya
1
Buttigieg, Sandra C.
1
Böhme, Tillmann
1
Childerhouse, Paul
1
Colldén, Christian
1
De Rosis, Sabina
1
Deakins, Eric
1
Dey, Prasanta Kumar
1
Dixon-Woods, Mary
1
Doolan-Noble, Fiona
1
Dyck, Cathy van
1
Evans, Jane
1
Fielden, Jonathan
1
Fox, Jane
1
Gaag, Anna van der
1
Gager, Melanie
1
Garvare, Rickard
1
Gauci, Dorothy
1
Glaveli, Niki
1
Gough, Richard
1
Gray, Jonathon
1
Gremyr, Ida
1
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Journal of health organization and management
International journal of production research
124
International journal of productivity and quality management : IJPQM
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
90
The TQM journal : the international review of organizational improvement
79
International journal of quality & reliability management
55
International journal of production economics
45
Quality management journal : QMJ
42
Total quality management & business excellence
42
Europäische Hochschulschriften / 5
37
European journal of operational research : EJOR
35
Health care management review : HCM review
30
Business process management journal
25
Gabler Edition Wissenschaft
25
International journal of quality and service sciences
25
International journal of six sigma and competitive advantage : IJSSCA
22
International journal of services and operations management
20
European journal of industrial engineering : EJIE
14
International journal of contemporary hospitality management
14
International journal of hospitality management
14
Journal of industrial engineering and management : JIEM
14
SpringerLink / Bücher
14
Product reliability, maintainability, and supportability handbook
13
Management science : journal of the Institute for Operations Research and the Management Sciences
12
Managing service quality : MSQ ; an international journal
12
Journal of operations management
11
The service industries journal
11
International journal of services and operations management : IJSOM
10
Journal of air transport management
10
Journal of retailing and consumer services
10
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
10
Springer eBook Collection / Business and Economics
10
Total quality management als Erfolgsstrategie
10
Amfiteatru economic : an economic and business research periodical
9
Berichte aus der Betriebswirtschaft
9
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of business economics : JBE
9
Journal of enterprise transformation : a joint publication of the Institute of Industrial Engineers and the International Council on Systems Engineering
9
Production and operations management : an international journal of the Production and Operations Management Society
9
A Productivity Press book
8
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ECONIS (ZBW)
27
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1
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
2
The impact of hospital accreditation in selected Middle East countries : a scoping review
Khan, Salma
;
Yousefinezhadi, Taraneh
;
Hinchcliff, Reece
- In:
Journal of health organization and management
36
(
2022
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10013367295
Saved in:
3
The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Alkhaldi, Rasha Zuhair
;
Abdallah, Ayman Bahjat
- In:
Journal of health organization and management
36
(
2022
)
3
,
pp. 368-387
Persistent link: https://www.econbiz.de/10013367359
Saved in:
4
A practical framework for achieving value creation and capture in healthcare through process improvement
Evans, Jane
;
Leggat, Sandra
;
Samson, Danny
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 561-576
Persistent link: https://www.econbiz.de/10013367382
Saved in:
5
Prioritizing enablers for service quality in healthcare sector : a DEMATEL approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10013367397
Saved in:
6
A value-based taxonomy of improvement approaches in healthcare
Colldén, Christian
;
Gremyr, Ida
;
Hellström, Andreas
; …
- In:
Journal of health organization and management
31
(
2017
)
4
,
pp. 445-458
Persistent link: https://www.econbiz.de/10011748343
Saved in:
7
Can lean contribute to work intensification in healthcare?
Rees, Gareth H.
;
Gauld, Robin
- In:
Journal of health organization and management
31
(
2017
)
3
,
pp. 369-384
Persistent link: https://www.econbiz.de/10011771063
Saved in:
8
Healthcare leaders' views on successful quality improvement initiatives and context
Barson, Stuart
;
Doolan-Noble, Fiona
;
Gray, Jonathon
; …
- In:
Journal of health organization and management
31
(
2017
)
1
,
pp. 54-63
Persistent link: https://www.econbiz.de/10011699310
Saved in:
9
Prioritizing lean management practices in public and private hospitals
Hussain, Matloub
;
Malik, Mohsin
- In:
Journal of health organization and management
30
(
2016
)
3
,
pp. 457-474
Persistent link: https://www.econbiz.de/10011529569
Saved in:
10
Quality improvement in large healthcare organizations : searching for system-wide and coherent monitoring and follow-up strategies
Höög, Elisabet
;
Lysholm, Jack
;
Garvare, Rickard
; …
- In:
Journal of health organization and management
30
(
2016
)
1
,
pp. 133-153
Persistent link: https://www.econbiz.de/10011449117
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