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subject:"Kundenzufriedenheit"
~isPartOf:"Journal of health organization and management"
~subject:"Krankenhaus"
~subject:"Theorie"
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Kundenzufriedenheit
Krankenhaus
Theorie
Quality management
41
Qualitätsmanagement
41
Gesundheitsversorgung
26
Gesundheitswesen
26
Health care
26
Health care system
26
Hospital
24
Dienstleistungsqualität
18
Service quality
18
Quality improvement
17
Patients
8
Patienten
7
Business process management
6
Healthcare
6
Prozessmanagement
6
Hospital management
5
Lean Management
5
Lean Production
5
Lean management
5
Lean production
5
Quality
5
Krankenhausmanagement
4
Organisatorischer Wandel
4
Organizational change
4
Customer satisfaction
3
Developing countries
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Einführung
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Employee suggestion system
3
Entwicklungsländer
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Gesundheitspolitik
3
Großbritannien
3
Health policy
3
Health services
3
Implementation
3
Performance measurement
3
Performance-Messung
3
Physicians
3
Safety
3
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25
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Gauld, Robin
2
Groene, Oliver
2
Abdallah, Ayman Bahjat
1
Al Farsi, Y. M.
1
Al Hajri, A.
1
Al-Balushi, S.
1
Alkhaldi, Rasha Zuhair
1
Allen, Davina
1
Armstrong, Natalie
1
Aveling, Emma-Louise
1
Ballardie, Ruth
1
Bamber, Greg
1
Banerjee, Jay
1
Barchielli, Chiara
1
Barson, Stuart
1
Bartram, Timothy
1
Bellé, Nicola
1
Boaz, Annette
1
Bosko, Tawnya
1
Buttigieg, Sandra C.
1
Böhme, Tillmann
1
Childerhouse, Paul
1
Colldén, Christian
1
De Rosis, Sabina
1
Deakins, Eric
1
Dey, Prasanta Kumar
1
Dixon-Woods, Mary
1
Doolan-Noble, Fiona
1
Dyck, Cathy van
1
Evans, Jane
1
Fielden, Jonathan
1
Gager, Melanie
1
Gauci, Dorothy
1
Glaveli, Niki
1
Gough, Richard
1
Gray, Jonathon
1
Gremyr, Ida
1
Gupta, Nitin
1
Hellström, Andreas
1
Hiddema, U. Francis
1
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Journal of health organization and management
International journal of production research
121
International journal of productivity and quality management : IJPQM
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
77
The TQM journal : the international review of organizational improvement
54
International journal of quality & reliability management
49
International journal of production economics
41
Europäische Hochschulschriften / 5
37
European journal of operational research : EJOR
35
Quality management journal : QMJ
34
Total quality management & business excellence
31
Health care management review : HCM review
26
Gabler Edition Wissenschaft
25
International journal of services and operations management
20
International journal of six sigma and competitive advantage : IJSSCA
20
International journal of quality and service sciences
17
International journal of contemporary hospitality management
14
International journal of hospitality management
14
European journal of industrial engineering : EJIE
13
Product reliability, maintainability, and supportability handbook
13
Business process management journal
12
Management science : journal of the Institute for Operations Research and the Management Sciences
12
Journal of industrial engineering and management : JIEM
11
Managing service quality : MSQ ; an international journal
11
The service industries journal
11
Journal of air transport management
10
Journal of operations management
10
Journal of retailing and consumer services
10
Springer eBook Collection / Business and Economics
10
Total quality management als Erfolgsstrategie
10
International journal of services and operations management : IJSOM
9
Journal of business economics : JBE
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
9
Amfiteatru economic : an economic and business research periodical
8
Berichte aus der Betriebswirtschaft
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
SpringerLink / Bücher
8
Cogent business & management
7
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ECONIS (ZBW)
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1
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
2
The impact of hospital accreditation in selected Middle East countries : a scoping review
Khan, Salma
;
Yousefinezhadi, Taraneh
;
Hinchcliff, Reece
- In:
Journal of health organization and management
36
(
2022
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10013367295
Saved in:
3
The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Alkhaldi, Rasha Zuhair
;
Abdallah, Ayman Bahjat
- In:
Journal of health organization and management
36
(
2022
)
3
,
pp. 368-387
Persistent link: https://www.econbiz.de/10013367359
Saved in:
4
A practical framework for achieving value creation and capture in healthcare through process improvement
Evans, Jane
;
Leggat, Sandra
;
Samson, Danny
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 561-576
Persistent link: https://www.econbiz.de/10013367382
Saved in:
5
Prioritizing enablers for service quality in healthcare sector : a DEMATEL approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10013367397
Saved in:
6
A value-based taxonomy of improvement approaches in healthcare
Colldén, Christian
;
Gremyr, Ida
;
Hellström, Andreas
; …
- In:
Journal of health organization and management
31
(
2017
)
4
,
pp. 445-458
Persistent link: https://www.econbiz.de/10011748343
Saved in:
7
Can lean contribute to work intensification in healthcare?
Rees, Gareth H.
;
Gauld, Robin
- In:
Journal of health organization and management
31
(
2017
)
3
,
pp. 369-384
Persistent link: https://www.econbiz.de/10011771063
Saved in:
8
Healthcare leaders' views on successful quality improvement initiatives and context
Barson, Stuart
;
Doolan-Noble, Fiona
;
Gray, Jonathon
; …
- In:
Journal of health organization and management
31
(
2017
)
1
,
pp. 54-63
Persistent link: https://www.econbiz.de/10011699310
Saved in:
9
Prioritizing lean management practices in public and private hospitals
Hussain, Matloub
;
Malik, Mohsin
- In:
Journal of health organization and management
30
(
2016
)
3
,
pp. 457-474
Persistent link: https://www.econbiz.de/10011529569
Saved in:
10
Implementation of the affordable care act : a case study of a service line co-management company
Lanese, Bethany
- In:
Journal of health organization and management
30
(
2016
)
6
,
pp. 818-835
Persistent link: https://www.econbiz.de/10011610014
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