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subject:"Kundenzufriedenheit"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~person:"Bouranta, Nancy"
~person:"Cudney, Elizabeth A."
~type_genre:"Article in journal"
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Kundenzufriedenheit
Quality management
5
Qualitätsmanagement
5
Customer satisfaction
2
Dienstleistungsqualität
2
Greece
2
Griechenland
2
Service quality
2
Arbeitszufriedenheit
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Brasilien
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Job satisfaction
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Lean management
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Performance-Messung
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Port management
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Bouranta, Nancy
Cudney, Elizabeth A.
Datta, Rabindranath
2
Gupta, Sumana
2
Agrawal, Gaurav
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Ahmad Jusoh
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Ajmal, Mian M.
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The TQM journal : the international review of organizational improvement
Total quality management & business excellence
2
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ECONIS (ZBW)
2
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Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
2
The interrelationship between service features, job satisfaction and customer satisfaction : evidence from the transport sector
Panttouvakis, Angelos
;
Bouranta, Nancy
- In:
The TQM journal : the international review of …
25
(
2013
)
2
,
pp. 186-201
Persistent link: https://www.econbiz.de/10009723914
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