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subject:"Kundenzufriedenheit"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Carlgren, Lisa"
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Kundenzufriedenheit
Competence
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Customer satisfaction
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Dienstleistungsqualität
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New product development
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Product quality
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attractive quality creation
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customer satisfaction
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Carlgren, Lisa
Chang, Tsang-Chuan
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Dahlgaard, Jens Jörn
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Identifying latent needs : towards a competence perspective on attractive quality creation
Carlgren, Lisa
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1347-1363
Persistent link: https://www.econbiz.de/10010208035
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