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subject:"Kundenzufriedenheit"
~person:"Bawa, Anupam"
~subject:"Verkaufspersonal"
~type:"article"
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Bawa, Anupam
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Journal of marketing theory and practice : JMTP
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Seeking consumer forgiveness : face management by frontline employees
Bath, Jatinderpreet Kaur
;
Bawa, Anupam
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
4
,
pp. 387-402
Persistent link: https://www.econbiz.de/10012483475
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