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subject:"Kundenzufriedenheit"
~subject:"Beziehungsmarketing"
~subject:"Deutschland"
~subject:"Experiment"
~subject:"Theorie"
~type_genre:"Article in journal"
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Search: subject_exact:"Sales technique"
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Kundenzufriedenheit
Beziehungsmarketing
Deutschland
Experiment
Theorie
Sales behaviour
79
Verkaufsverhalten
79
Salespeople
30
Verkaufspersonal
30
Consumer behaviour
16
Konsumentenverhalten
16
USA
16
United States
16
Customer satisfaction
8
Selling
8
Verkauf
8
Einzelhandel
5
Relationship marketing
5
Retail trade
5
Brand
4
Customer service
4
Emotion
4
Kaufentscheidung
4
Kundenservice
4
Markenartikel
4
Preismanagement
4
Pricing strategy
4
Purchase decision
4
Arbeitsverhalten
3
Arbeitszufriedenheit
3
B-to-B-Marketing
3
Business-to-business marketing
3
China
3
Communication
3
Confidence
3
Corporate culture
3
Dienstleistungsqualität
3
Germany
3
Job satisfaction
3
Kommunikation
3
New product development
3
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Article
22
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Article in journal
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22
Graue Literatur
16
Non-commercial literature
16
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14
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14
Hochschulschrift
13
Guidebook
9
Ratgeber
9
Thesis
9
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4
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19
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Anthony, Christina I.
1
Ariely, Dan
1
Arndt, Aaron D.
1
Barksdale, Hiram C.
1
Blickle, Gerhard
1
Bouzdine-Chameeva, Tatiana
1
Bradford, Kevin Duane
1
Brand, Kathrin
1
Brexendorf, Tim Oliver
1
Butler, Christina Lea
1
Carney, Dana R.
1
Cowley, Elizabeth
1
Curran, James M.
1
Dahl, Darren W.
1
Dunn, Elizabeth W.
1
Evanschitzky, Heiner
1
Gierl, Heribert
1
Gilliam, David A.
1
Goh, Jin X.
1
Hall, Judith A.
1
Hamwi, G. Alexander
1
Harris, Lloyd C.
1
Hoffmann, Florian
1
Hwang, Jinsoo
1
Hyun, Sunghyup Sean
1
Inderst, Roman
1
Johnson, Julie T.
1
Juanchich, Marie
1
Karande, Kiran
1
Kim, Samuel Seongseop
1
Lennerts, Silke
1
Liu, Yongmei
1
Loertscher, Simon
1
Madarász, Kristóf
1
Muir, Ellen V.
1
Norton, Michael I.
1
Orth, Ulrich R.
1
Prykop, Catja
1
Ramarajan, Lakshmi
1
Rosen, Deborah E.
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European journal of marketing : EJM
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
Academy of Management journal : AMJ
1
American economic review
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of hospitality management
1
International journal of selection and assessment
1
Journal of economic theory
1
Journal of marketing theory and practice
1
Journal of marketing theory and practice : JMTP
1
Journal of political economy
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing
1
Journal of retailing and consumer services
1
Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
1
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
22
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1
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10
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22
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1
Monopoly pricing, optimal randomization, and resale
Loertscher, Simon
;
Muir, Ellen V.
- In:
Journal of political economy
130
(
2022
)
3
,
pp. 566-635
Persistent link: https://www.econbiz.de/10012876177
Saved in:
2
Bargaining under the illusion of transparency
Madarász, Kristóf
- In:
American economic review
111
(
2021
)
11
,
pp. 3500-3539
Persistent link: https://www.econbiz.de/10012656020
Saved in:
3
Harnessing internal support to enhance customer relationships : the role of networking, helping, and allocentrism
Bradford, Kevin Duane
;
Liu, Yongmei
;
Shi, Yuying
; …
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
2
,
pp. 140-158
Persistent link: https://www.econbiz.de/10012181613
Saved in:
4
Discordant vs. harmonious selves : the effects of identity conflict and enhancement on sales performance in employee-customer interactions
Ramarajan, Lakshmi
;
Rothbard, Nancy P.
;
Wilk, Steffanie L.
- In:
Academy of Management journal : AMJ
60
(
2017
)
6
,
pp. 2208-2238
Persistent link: https://www.econbiz.de/10011793712
Saved in:
5
Fearless dominance and performance in field sales : a predictive study
Titze, Julia
;
Blickle, Gerhard
;
Wihler, Andreas
- In:
International journal of selection and assessment
25
(
2017
)
3
,
pp. 299-310
Persistent link: https://www.econbiz.de/10011823627
Saved in:
6
How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo
;
Karande, Kiran
;
Arndt, Aaron D.
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
Saved in:
7
Die Erneuerung des Vertriebs
Stern, Rainer
- In:
Harvard-Business-Manager : das Wissen der Besten
38
(
2016
)
2
,
pp. 62-69
Persistent link: https://www.econbiz.de/10011535144
Saved in:
8
It takes just 120 seconds : predicting satisfaction in technical support calls
Hall, Judith A.
;
Verghis, Phil
;
Stockton, William
;
Goh, …
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 500-508
Persistent link: https://www.econbiz.de/10010382588
Saved in:
9
Should the devil sell Prada? : retail rejection increases aspiring consumers' desire for the brand
Ward, Morgan K.
;
Dahl, Darren W.
- In:
Journal of consumer research : JCR ; an …
41
(
2014/15
)
3
,
pp. 590-609
Persistent link: https://www.econbiz.de/10010473431
Saved in:
10
Storytelling during retail sales encounters
Gilliam, David A.
;
Zablah, Alex R.
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 488-494
Persistent link: https://www.econbiz.de/10009768987
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