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subject:"Messung"
~person:"Cobb-Clark, Deborah A."
~person:"Delcourt, Cécile"
~subject:"Cognition"
~subject:"Persönlichkeitspsychologie"
~type_genre:"Aufsatz in Zeitschrift"
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Messung
Cognition
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2
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Emotionally charged service encounters
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Employee emotional competence
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Cobb-Clark, Deborah A.
Delcourt, Cécile
Prentice, Catherine
5
Born, Marise Ph.
3
King, Brian
3
Linden, Dimitri van der
3
Altinay, Levent
2
Arslan, Serhat
2
Azouzi, Mohamed Ali
2
Bande, Belén
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Barlow, Jordan B.
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Fernández-Ferrín, Pilar
2
Furnham, Adrian
2
Goleman, Daniel
2
Greenidge, Dion
2
Gremler, Dwayne D.
2
Gunkel, Marjaana
2
Hasford, Jonathan
2
Ilie, Alexandra
2
Iliescu, Dragos
2
Ispas, Dan
2
Ito, Hirotake
2
Jarboui, Anis
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Johnson, Russell E.
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Luu Trong Tuan
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Nakamuro, Makiko
2
Nishiuchi, Hiromu
2
Ramsey, Jase R.
2
Reichard, Rebecca J.
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2
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Journal of service management
1
Journal of service research : JSR
1
The economic journal : the journal of the Royal Economic Society
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ECONIS (ZBW)
3
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An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
2
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Saved in:
3
Two economists' musings on the stability of locus of control
Cobb-Clark, Deborah A.
;
Schurer, Stefanie
- In:
The economic journal : the journal of the Royal …
123
(
2013
)
570
,
pp. 358-400
Persistent link: https://www.econbiz.de/10010221091
Saved in:
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