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subject:"Online-Marketing"
~person:"Jebarajakirthy, Charles"
~person:"Mensah, Samuel N-A"
~subject:"Customer loyalty"
~subject:"Service quality"
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Online-Marketing
Customer loyalty
Service quality
Beziehungsmarketing
4
Consumer behaviour
4
Customer retention
4
Customer satisfaction
4
Dienstleistungsqualität
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Relationship marketing
4
Customer service
2
Customer service quality
2
Kundenbindung
2
Kundenservice
2
Namibia
2
Personal banking
2
Privatkundengeschäft
2
ServQual
2
Data protection
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Datenschutz
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Jebarajakirthy, Charles
Mensah, Samuel N-A
Prentice, Catherine
4
Anaya-Sánchez, Rafael
3
Langmann, Kristin
3
Milan, Gabriel Sperandio
3
Ozuem, Wilson
3
Wong, IpKin Anthony
3
Agrawal, Shiv Ratan
2
Aguilar-Illescas, Rocio
2
Bebber, Suélen
2
Bowen, Gordon
2
Brodie, Roderick J.
2
Chen, Shu-Ching
2
Chintagunta, Pradeep K.
2
Eberle, Luciene
2
Freed, Larry
2
Gibson, Shane
2
Islam, Tahir
2
Keßel, Sebastian Christian
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Levinson, Jay Conrad
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Manchanda, Puneet
2
Martínez-López, Francisco J.
2
Misra, Richa
2
Mittal, Divya
2
Molinillo, Sebastian
2
Molinillo, Sebastián
2
Moongela, Hilma
2
Murugan, Rajeswari
2
Nazeri, Ali
2
Popp, Bastian
2
Quach, Sara
2
Rajendran, G.
2
Ricard, Line
2
Sindell, Kathleen
2
Sriram, S.
2
Srivastava, Medha
2
Stan, Valentina
2
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2
Tembrink, Christian
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Asia Pacific journal of marketing and logistics
2
Journal of contemporary management : JMC
2
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ECONIS (ZBW)
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Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
7
(
2017
)
2
,
pp. 92-103
Persistent link: https://www.econbiz.de/10011775357
Saved in:
2
Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
8
(
2017
)
4
,
pp. 69-80
Persistent link: https://www.econbiz.de/10011798765
Saved in:
3
Evaluating specific service quality aspects which impact on customers' behavioural loyalty in high-tech internet services
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10011529483
Saved in:
4
The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 435-463
Persistent link: https://www.econbiz.de/10011583360
Saved in:
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