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subject:"Online-Marketing"
~person:"Mensah, Samuel N-A"
~person:"Sriram, S."
~subject:"Service quality"
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Online-Marketing
Service quality
Dienstleistungsqualität
4
Beziehungsmarketing
3
Consumer behaviour
3
Customer retention
3
Customer satisfaction
3
Konsumentenverhalten
3
Kundenbindung
3
Kundenzufriedenheit
3
Relationship marketing
3
Customer loyalty
2
Customer service
2
Customer service quality
2
Kundenservice
2
Namibia
2
Personal banking
2
Privatkundengeschäft
2
ServQual
2
Bayes-Statistik
1
Bayesian inference
1
Learning process
1
Lernprozess
1
Risikoaversion
1
Risk aversion
1
applications
1
customer retention
1
dynamic programming
1
econometrics
1
economics
1
marketing
1
service quality
1
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3
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1
Graue Literatur
1
Non-commercial literature
1
Working Paper
1
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English
4
Author
All
Mensah, Samuel N-A
Sriram, S.
Langmann, Kristin
3
Milan, Gabriel Sperandio
3
Ozuem, Wilson
3
Prentice, Catherine
3
Aguilar-Illescas, Rocio
2
Anaya-Sánchez, Rafael
2
Bebber, Suélen
2
Bowen, Gordon
2
Brodie, Roderick J.
2
Chintagunta, Pradeep K.
2
Eberle, Luciene
2
Freed, Larry
2
Gibson, Shane
2
Islam, Tahir
2
Jebarajakirthy, Charles
2
Keßel, Sebastian Christian
2
Levinson, Jay Conrad
2
Manchanda, Puneet
2
Martínez-López, Francisco J.
2
Misra, Richa
2
Molinillo, Sebastián
2
Moongela, Hilma
2
Murugan, Rajeswari
2
Nazeri, Ali
2
Quach, Sara
2
Rajendran, G.
2
Ricard, Line
2
Srivastava, Medha
2
Stan, Valentina
2
Sunaryo
2
Tembrink, Christian
2
Thaichon, Paramaporn
2
Toufaily, Elissar
2
Ullrich, Sebastian
2
Zohner, Agnes Barbara
2
Adam, Nawal Abdalla
1
Adeola, Ogechi
1
Adnan, Muhammad
1
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Journal of contemporary management : JMC
2
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Ross School of Business working paper series
1
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ECONIS (ZBW)
4
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Service quality variability and termination behavior
Sriram, S.
;
Chintagunta, Pradeep K.
;
Manchanda, Puneet
-
2014
Persistent link: https://www.econbiz.de/10010342471
Saved in:
2
Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
7
(
2017
)
2
,
pp. 92-103
Persistent link: https://www.econbiz.de/10011775357
Saved in:
3
Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
8
(
2017
)
4
,
pp. 69-80
Persistent link: https://www.econbiz.de/10011798765
Saved in:
4
Service quality variability and termination behavior
Sriram, S.
;
Chintagunta, Pradeep K.
;
Manchanda, Puneet
- In:
Management science : journal of the Institute for …
61
(
2015
)
11
,
pp. 2739-2759
Persistent link: https://www.econbiz.de/10011409162
Saved in:
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