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subject:"Online-Marketing"
~person:"Mensah, Samuel N-A"
~subject:"ServQual"
~subject:"Service quality"
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Online-Marketing
ServQual
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Beziehungsmarketing
2
Consumer behaviour
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Customer loyalty
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Customer retention
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Customer satisfaction
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Dienstleistungsqualität
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Kundenservice
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Mensah, Samuel N-A
Jebarajakirthy, Charles
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Langmann, Kristin
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Milan, Gabriel Sperandio
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Aguilar-Illescas, Rocio
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Journal of contemporary management : JMC
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ECONIS (ZBW)
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Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
8
(
2017
)
4
,
pp. 69-80
Persistent link: https://www.econbiz.de/10011798765
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2
Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
7
(
2017
)
2
,
pp. 92-103
Persistent link: https://www.econbiz.de/10011775357
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