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subject:"Produktivität"
~subject:"Australia"
~subject:"Kundenzufriedenheit"
~type_genre:"Reprint"
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The centrality of service organizations and their leisure networks
Bendle, Lawrence J.
;
Patterson, Ian
- In:
Advances in service network analysis
,
(pp. 27-39)
.
2012
Persistent link: https://www.econbiz.de/10009311433
Saved in:
2
Putting the service-profit chain to work
Heskett, James L.
;
Jones, Thomas O.
;
Loveman, Gary W.
; …
- In:
Harvard business review : HBR
86
(
2008
)
7/8
,
pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
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