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subject:"Produktivität"
~subject:"Kundenzufriedenheit"
~subject:"Learning process"
~type_genre:"Reprint"
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The acquisition, transfer, and depreciation of knowledge in service organizations : productivity in franchises
Darr, Eric D.
;
Argote, Linda
;
Epple, Dennis N.
-
2008
Persistent link: https://www.econbiz.de/10003797588
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2
Putting the service-profit chain to work
Heskett, James L.
;
Jones, Thomas O.
;
Loveman, Gary W.
; …
- In:
Harvard business review : HBR
86
(
2008
)
7/8
,
pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
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