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subject:"Produktivität"
~subject:"Kundenzufriedenheit"
~type_genre:"Guidebook"
~type_genre:"Reprint"
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The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
Saved in:
2
The finishing touch : how to build world-class customer service
Cram, Tony
-
2010
Persistent link: https://www.econbiz.de/10008737527
Saved in:
3
Putting the service-profit chain to work
Heskett, James L.
;
Jones, Thomas O.
;
Loveman, Gary W.
; …
- In:
Harvard business review : HBR
86
(
2008
)
7/8
,
pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
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