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subject:"Qualitätsmanagement"
~isPartOf:"European research studies"
~isPartOf:"Revue d'économie industrielle"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Brotons, José M."
~person:"Marimon, Frederic"
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Qualitätsmanagement
Quality management
3
Standardisierung
3
Standardization
3
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Consumer behaviour
1
Customer satisfaction
1
Dienstleistungsqualität
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Electronic Banking
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Electronic banking
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Environmental management
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Ethiopia
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Fuzzy sets
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Fuzzy-Set-Theorie
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ISO 9000
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ISO 9001
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Konsumentenverhalten
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Kundenzufriedenheit
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OECD countries
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OECD-Staaten
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Option pricing theory
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Optionspreistheorie
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Real options analysis
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Realoptionsansatz
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Relationship marketing
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Service quality
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Spain
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Spanien
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Umweltmanagement
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customer loyalty
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customer satisfaction
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empirical study
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fuzzy logic
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online banking
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perceived value
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performance
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quality management
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Brotons, José M.
Marimon, Frederic
Casadesús, Martí
5
Alič, Milena
2
Franceschini, Fiorenzo
2
Heras, Iñaki
2
Lenning, Jan
2
Muhammad Madi Bin Abdullah
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Murmura, Federica
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Tarí, Juan José
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Wu, Shwu-ing
2
Abdulghaffar, Nadia
1
Alves, M. Rui
1
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1
Arni Basir
1
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1
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1
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1
Bernardo, Merce
1
Biencourt, Olivier
1
Bravi, Laura
1
Brown, Alan
1
Casolani, Nicola
1
Castillo-Rojas, Sandra M.
1
Chen, Jui-ho
1
Choi, Dong Geun
1
Citti, Ilaria
1
Cornolti, Davide
1
Coromina, Lluís
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Costa Araújo Sampaio, Paulo Alexandre da
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1
Du, Yunzhou
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European research studies
Revue d'économie industrielle
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Information systems and e-business management : ISeB
1
International journal of quality & reliability management
1
The service industries journal
1
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ECONIS (ZBW)
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Valuation of the option of abandoning ISO 9001 certification : an empirical study in Spain
Sansalvador, Manuel E.
;
Brotons, José M.
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1255-1268
Persistent link: https://www.econbiz.de/10011528248
Saved in:
2
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
3
ISO 9000 and ISO 14000 standards : a projection model for the decline phase
Marimon, Frederic
;
Heras, Iñaki
;
Casadesús, Martí
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 1-21
Persistent link: https://www.econbiz.de/10003858699
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