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subject:"Relationship marketing"
~isPartOf:"Business process management journal"
~isPartOf:"International journal of business information systems : IJBIS"
~subject:"Service quality"
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Relationship marketing
Service quality
Quality management
87
Qualitätsmanagement
87
Business process management
30
Prozessmanagement
30
Dienstleistungsqualität
22
Organisatorischer Wandel
16
Organizational change
16
Customer satisfaction
12
Kundenzufriedenheit
12
Lean Management
10
Lean management
10
Software
10
service quality
10
Lean Production
9
Lean production
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Industrie
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Manufacturing industries
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Software development
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Softwareentwicklung
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Performance measurement
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Performance-Messung
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ERP system
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ERP-System
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Erfolgsfaktor
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Gesundheitsversorgung
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Health care
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Process improvement
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Success factor
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Firm performance
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Hospital
5
Krankenhaus
5
Lieferkette
5
Product quality
5
Produktqualität
5
Project management
5
Projektmanagement
5
Software industry
5
Softwareindustrie
5
Supply chain
5
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22
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Abdel-Razek, Refaat H.
1
Agarwal, Rajesh
1
Aggarwal, Himanshu
1
Al-Debei, Mutaz M.
1
Al-Lozi, Enas
1
AlShareef, Mohammed Abdullah
1
Alotaibi, Youseef
1
Andronikidis, Andreas
1
Awasthi, Anjali
1
Baxter, Ryan J.
1
Borchardt, Miriam
1
Boss, Scott R.
1
Budi, Nur Fitriah Ayuning
1
Camgöz-Akdağ, Hatice
1
Chauhan, Sumedha
1
Chircu, Alina M.
1
Dhingra, Sanjay
1
El-Tawansi, Muhammad Abdullah Yassin
1
Elsheikh, Ahmed Mohamed
1
Ergin, K. Nazlı
1
Ferrer, Mario
1
Fitrianah, Devi
1
Georgiou, Andreas C.
1
Ghanim, Haitham G.
1
Gogan, Janis L.
1
Gotzamani, Katerina D.
1
Hidayanto, Achmad Nizar
1
Hidayonto, Achmad Nizar
1
Imer, H. Pınar
1
Jaiswal, MP
1
Jalal, Dima
1
Jochem, Roland
1
Junus, Kasiyah M.
1
Jørsfeldt, Liliyana Makarova
1
Karout, Racha
1
Khalil, Omar
1
Kongkiti Phusavat
1
Librelato, Tatiane Pereira
1
Limupa, Arieffender
1
Liu, Fei
1
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Business process management journal
International journal of business information systems : IJBIS
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
101
International journal of productivity and quality management : IJPQM
69
The TQM journal : the international review of organizational improvement
65
International journal of quality & reliability management
58
Quality management journal : QMJ
47
Total quality management & business excellence
47
International journal of quality and service sciences
32
International journal of services and operations management
31
International journal of production research
27
Auditing : a journal of practice & theory
22
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
20
Benchmarking : an international journal ; BIJ
19
Journal of health organization and management
19
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
14
International journal of contemporary hospitality management
14
International journal of production economics
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
The service industries journal
14
European research studies
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
Service business
12
Benchmarking : an international journal
11
European journal of operational research : EJOR
11
International journal of services, economics and management
11
Journal of business research : JBR
11
The accounting review : a publication of the American Accounting Association
11
Europäische Hochschulschriften / 5
10
International journal of services and standards
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
International journal of services and operations management : IJSOM
9
Journal of hospitality marketing & management
9
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ECONIS (ZBW)
22
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1
E-government in the perspective of college students : lessons in user satisfaction
Setiawanta, Yulita
- In:
International journal of business information systems : …
41
(
2022
)
2
,
pp. 139-156
Persistent link: https://www.econbiz.de/10013460292
Saved in:
2
Factors to measure the cloud service quality : a review
Dhingra, Sanjay
;
Agarwal, Rajesh
- In:
International journal of business information systems : …
41
(
2022
)
3
,
pp. 289-321
Persistent link: https://www.econbiz.de/10013460316
Saved in:
3
The impact of the quality of the service from IS/IT departments on the improvement of operational performance : the point of view of users of technological innovations
Santa, Ricardo
;
Ferrer, Mario
;
Jørsfeldt, Liliyana Makarova
- In:
International journal of business information systems : …
28
(
2018
)
2
,
pp. 125-146
Persistent link: https://www.econbiz.de/10011882756
Saved in:
4
Citizen centric assessment framework for e-governance services quality
Singh, Vinay
;
Singh, Garima
- In:
International journal of business information systems : …
27
(
2018
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011849238
Saved in:
5
A triangular perception of scope creep influencing the project success
Madhuri, K. Lakshmi
;
Suma, V.
;
Mokashi, Uma Mohan
- In:
International journal of business information systems : …
27
(
2018
)
1
,
pp. 69-85
Persistent link: https://www.econbiz.de/10011849245
Saved in:
6
Evaluation of Indian universities' websites in terms of information quality : differences in the perspectives of end users segments based on their socio-demographic characteristics
Singla, Bhim Sain
;
Aggarwal, Himanshu
- In:
International journal of business information systems : …
27
(
2018
)
2
,
pp. 135-176
Persistent link: https://www.econbiz.de/10011849274
Saved in:
7
Software as a service quality factors evaluation using analytic hierarchy process
Sucahyo, Yudho Giri
;
Rotinsulu, Yan Yonathan
; …
- In:
International journal of business information systems : …
24
(
2017
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10011719026
Saved in:
8
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
9
Field quality metrics - findings and recommendations
Palmquist, Brian
- In:
Business process management journal
23
(
2017
)
4
,
pp. 811-821
Persistent link: https://www.econbiz.de/10011723276
Saved in:
10
Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha
;
Awasthi, Anjali
- In:
Business process management journal
23
(
2017
)
4
,
pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
Saved in:
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