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subject:"Relationship marketing"
~isPartOf:"Business process management journal"
~person:"Librelato, Tatiane Pereira"
~person:"Pasch, Florian"
~subject:"Service quality"
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Relationship marketing
Service quality
Dienstleistungsqualität
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Quality management
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1
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Consumer behaviour
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Customer quality service
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Librelato, Tatiane Pereira
Pasch, Florian
AlShareef, Mohammed Abdullah
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Empirical study on quality management for product-service systems in industrial environment
Pasch, Florian
;
Rybski, Christoffer
;
Jochem, Roland
- In:
Business process management journal
22
(
2016
)
5
,
pp. 969-978
Persistent link: https://www.econbiz.de/10011609798
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2
Identification and quantification of influent factors in perceived quality of the e-service provided by a university
Menezes, Liziane Silva
;
Sellitto, Miguel Afonso
; …
- In:
Business process management journal
22
(
2016
)
3
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011578058
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