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subject:"Relationship marketing"
~isPartOf:"Business process management journal"
~subject:"Firm performance"
~subject:"Service quality"
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Search: subject_exact:"Qualitätswesen"
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Relationship marketing
Firm performance
Service quality
Quality management
59
Qualitätsmanagement
59
Business process management
25
Prozessmanagement
25
Organisatorischer Wandel
15
Organizational change
15
Dienstleistungsqualität
9
Lean Management
9
Lean Production
9
Lean management
9
Lean production
9
Industrie
7
Manufacturing industries
7
Gesundheitsversorgung
6
Health care
6
Process improvement
6
Customer satisfaction
5
Hospital
5
Krankenhaus
5
Kundenzufriedenheit
5
Performance measurement
5
Performance-Messung
5
Unternehmenserfolg
5
Employee suggestion system
4
Erfolgsfaktor
4
Gesundheitswesen
4
Health care system
4
Lean
4
Lieferkette
4
Software
4
Standardisierung
4
Standardization
4
Success factor
4
Supply chain
4
Vorschlagswesen
4
Continuous improvement
3
Lean Six Sigma
3
Learning organization
3
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Article
13
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13
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13
Conference paper
5
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5
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English
13
Author
All
Abdallah, Ayman Bahjat
1
AlShareef, Mohammed Abdullah
1
Alfar, Nour A.
1
Alhyari, Salah
1
Alotaibi, Youseef
1
Andronikidis, Andreas
1
Awasthi, Anjali
1
Baxter, Ryan J.
1
Borchardt, Miriam
1
Boss, Scott R.
1
Camgöz-Akdağ, Hatice
1
Chen, Zhixiang
1
Chircu, Alina M.
1
Dubey, Rameshwar
1
El-Tawansi, Muhammad Abdullah Yassin
1
Elsheikh, Ahmed Mohamed
1
Ergin, K. Nazlı
1
Georgiou, Andreas C.
1
Gogan, Janis L.
1
Gotzamani, Katerina D.
1
Imer, H. Pınar
1
Jochem, Roland
1
Karout, Racha
1
Librelato, Tatiane Pereira
1
Liu, Fei
1
Menezes, Liziane Silva
1
Mo, John P. T.
1
Nicholds, Boyd A.
1
Palmquist, Brian
1
Paltayian, George
1
Pasch, Florian
1
Pereira, Giancarlo Medeiros
1
Rybski, Christoffer
1
Saleh, Bassem Salah
1
Sellitto, Miguel Afonso
1
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Published in...
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Business process management journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
141
International journal of productivity and quality management : IJPQM
101
The TQM journal : the international review of organizational improvement
100
International journal of quality & reliability management
96
Total quality management & business excellence
85
Quality management journal : QMJ
57
International journal of production research
41
International journal of production economics
37
International journal of quality and service sciences
33
International journal of services and operations management
32
International journal of hospitality management
26
Benchmarking : an international journal ; BIJ
23
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
20
Amfiteatru economic : an economic and business research periodical
19
Cogent business & management
18
International journal of six sigma and competitive advantage : IJSSCA
18
Journal of health organization and management
18
Health care management review : HCM review
17
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
17
Journal of retailing and consumer services
17
International journal of contemporary hospitality management
15
Journal of business research : JBR
15
The service industries journal
15
Industrial marketing management : the international journal for industrial and high-tech firms
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Benchmarking : an international journal
13
European research studies
13
International journal of business information systems : IJBIS
13
Service business
13
European journal of operational research : EJOR
12
International journal of business excellence
12
International journal of quality and innovation
11
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
The international journal of productivity and performance management : IJPPM
11
Europäische Hochschulschriften / 5
10
International journal of business performance management
10
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ECONIS (ZBW)
13
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1
Exploring the impact of supply chain quality management on market performance : the mediating roles of supply chain integration and operational performance
Abdallah, Ayman Bahjat
;
Alhyari, Salah
;
Alfar, Nour A.
- In:
Business process management journal
29
(
2023
)
4
,
pp. 1159-1183
Persistent link: https://www.econbiz.de/10014291676
Saved in:
2
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
3
Field quality metrics - findings and recommendations
Palmquist, Brian
- In:
Business process management journal
23
(
2017
)
4
,
pp. 811-821
Persistent link: https://www.econbiz.de/10011723276
Saved in:
4
Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha
;
Awasthi, Anjali
- In:
Business process management journal
23
(
2017
)
4
,
pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
Saved in:
5
Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George
;
Gotzamani, Katerina D.
;
Georgiou, …
- In:
Business process management journal
23
(
2017
)
5
,
pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
Saved in:
6
Internal customer satisfaction improvement with QFD technique
Camgöz-Akdağ, Hatice
;
Imer, H. Pınar
;
Ergin, K. Nazlı
- In:
Business process management journal
22
(
2016
)
5
,
pp. 957-968
Persistent link: https://www.econbiz.de/10011609787
Saved in:
7
Empirical study on quality management for product-service systems in industrial environment
Pasch, Florian
;
Rybski, Christoffer
;
Jochem, Roland
- In:
Business process management journal
22
(
2016
)
5
,
pp. 969-978
Persistent link: https://www.econbiz.de/10011609798
Saved in:
8
Identification and quantification of influent factors in perceived quality of the e-service provided by a university
Menezes, Liziane Silva
;
Sellitto, Miguel Afonso
; …
- In:
Business process management journal
22
(
2016
)
3
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011578058
Saved in:
9
Estimating performance form capabilities in business process improvement
Nicholds, Boyd A.
;
Mo, John P. T.
- In:
Business process management journal
22
(
2016
)
6
,
pp. 1099-1117
Persistent link: https://www.econbiz.de/10011591055
Saved in:
10
The relationships among JIT, TQM and production operations performance : an empirical study from Chinese manufacturing firms
Chen, Zhixiang
- In:
Business process management journal
21
(
2015
)
5
,
pp. 1015-1039
Persistent link: https://www.econbiz.de/10011456739
Saved in:
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