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subject:"Relationship marketing"
~isPartOf:"Business process management journal"
~subject:"Health care"
~subject:"Service quality"
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Search: subject_exact:"Qualitätswesen"
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Relationship marketing
Health care
Service quality
Quality management
59
Qualitätsmanagement
59
Business process management
25
Prozessmanagement
25
Organisatorischer Wandel
15
Organizational change
15
Dienstleistungsqualität
9
Lean Management
9
Lean Production
9
Lean management
9
Lean production
9
Industrie
7
Manufacturing industries
7
Gesundheitsversorgung
6
Process improvement
6
Customer satisfaction
5
Firm performance
5
Hospital
5
Krankenhaus
5
Kundenzufriedenheit
5
Performance measurement
5
Performance-Messung
5
Unternehmenserfolg
5
Employee suggestion system
4
Erfolgsfaktor
4
Gesundheitswesen
4
Health care system
4
Lean
4
Lieferkette
4
Software
4
Standardisierung
4
Standardization
4
Success factor
4
Supply chain
4
Vorschlagswesen
4
Continuous improvement
3
Lean Six Sigma
3
Learning organization
3
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13
Conference paper
7
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7
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13
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Camgöz-Akdağ, Hatice
2
AlShareef, Mohammed Abdullah
1
Alotaibi, Youseef
1
Andronikidis, Andreas
1
Assadej Vanichchinchai
1
Awasthi, Anjali
1
Baxter, Ryan J.
1
Borchardt, Miriam
1
Boss, Scott R.
1
Chircu, Alina M.
1
Curatolo, Niccolo
1
El-Tawansi, Muhammad Abdullah Yassin
1
Elsheikh, Ahmed Mohamed
1
Ergin, K. Nazlı
1
Georgiou, Andreas C.
1
Gogan, Janis L.
1
Gotzamani, Katerina D.
1
Houle, Mishaela
1
Huet, Jean-Charles
1
Imer, H. Pınar
1
Jochem, Roland
1
Karout, Racha
1
Lamouri, Samir
1
Librelato, Tatiane Pereira
1
Liu, Fei
1
Menezes, Liziane Silva
1
Palmquist, Brian
1
Paltayian, George
1
Pasch, Florian
1
Pereira, Giancarlo Medeiros
1
Rieutord, André
1
Rybski, Christoffer
1
Saleh, Bassem Salah
1
Sellitto, Miguel Afonso
1
Simon, James
1
Toma, Sirel
1
Çalişkan, Esra
1
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Business process management journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
105
The TQM journal : the international review of organizational improvement
77
International journal of productivity and quality management : IJPQM
70
International journal of quality & reliability management
64
Quality management journal : QMJ
50
Total quality management & business excellence
48
Health care management review : HCM review
37
International journal of quality and service sciences
36
International journal of services and operations management
31
Journal of health organization and management
29
International journal of production research
28
International journal of six sigma and competitive advantage : IJSSCA
24
Auditing : a journal of practice & theory
20
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
20
Benchmarking : an international journal ; BIJ
19
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
16
The service industries journal
15
International journal of contemporary hospitality management
14
International journal of production economics
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Cogent business & management
13
European research studies
13
International journal of business information systems : IJBIS
13
Service business
13
Benchmarking : an international journal
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of business research : JBR
12
European journal of operational research : EJOR
11
International journal of services and standards
11
International journal of services, economics and management
11
Manufacturing & service operations management : M & SOM
11
The accounting review : a publication of the American Accounting Association
11
Europäische Hochschulschriften / 5
10
International journal of services and operations management : IJSOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Socio-economic planning sciences : the international journal of public sector decision-making
9
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ECONIS (ZBW)
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1
Relationships between leadership and culture, human resources and process improvement in lean healthcare
Assadej Vanichchinchai
- In:
Business process management journal
29
(
2023
)
2
,
pp. 430-446
Persistent link: https://www.econbiz.de/10014230681
Saved in:
2
Translating improvement methodology into healthcare culture
Simon, James
;
Houle, Mishaela
- In:
Business process management journal
23
(
2017
)
4
,
pp. 769-778
Persistent link: https://www.econbiz.de/10011723264
Saved in:
3
Lean process design for a radiology department
Camgöz-Akdağ, Hatice
;
Çalişkan, Esra
;
Toma, Sirel
- In:
Business process management journal
23
(
2017
)
4
,
pp. 779-791
Persistent link: https://www.econbiz.de/10011723268
Saved in:
4
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
5
Field quality metrics - findings and recommendations
Palmquist, Brian
- In:
Business process management journal
23
(
2017
)
4
,
pp. 811-821
Persistent link: https://www.econbiz.de/10011723276
Saved in:
6
Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha
;
Awasthi, Anjali
- In:
Business process management journal
23
(
2017
)
4
,
pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
Saved in:
7
Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George
;
Gotzamani, Katerina D.
;
Georgiou, …
- In:
Business process management journal
23
(
2017
)
5
,
pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
Saved in:
8
Internal customer satisfaction improvement with QFD technique
Camgöz-Akdağ, Hatice
;
Imer, H. Pınar
;
Ergin, K. Nazlı
- In:
Business process management journal
22
(
2016
)
5
,
pp. 957-968
Persistent link: https://www.econbiz.de/10011609787
Saved in:
9
Empirical study on quality management for product-service systems in industrial environment
Pasch, Florian
;
Rybski, Christoffer
;
Jochem, Roland
- In:
Business process management journal
22
(
2016
)
5
,
pp. 969-978
Persistent link: https://www.econbiz.de/10011609798
Saved in:
10
Identification and quantification of influent factors in perceived quality of the e-service provided by a university
Menezes, Liziane Silva
;
Sellitto, Miguel Afonso
; …
- In:
Business process management journal
22
(
2016
)
3
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011578058
Saved in:
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