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subject:"Relationship marketing"
~isPartOf:"Business process management journal"
~subject:"Quality management"
~subject:"Service quality"
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Relationship marketing
Quality management
Service quality
Qualitätsmanagement
59
Business process management
25
Prozessmanagement
25
Organisatorischer Wandel
15
Organizational change
15
Dienstleistungsqualität
9
Lean Management
9
Lean Production
9
Lean management
9
Lean production
9
Industrie
7
Manufacturing industries
7
Gesundheitsversorgung
6
Health care
6
Process improvement
6
Customer satisfaction
5
Firm performance
5
Hospital
5
Krankenhaus
5
Kundenzufriedenheit
5
Performance measurement
5
Performance-Messung
5
Unternehmenserfolg
5
Employee suggestion system
4
Erfolgsfaktor
4
Gesundheitswesen
4
Health care system
4
Lean
4
Lieferkette
4
Software
4
Standardisierung
4
Standardization
4
Success factor
4
Supply chain
4
Vorschlagswesen
4
Continuous improvement
3
Lean Six Sigma
3
Learning organization
3
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Article
58
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59
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59
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13
Konferenzbeitrag
13
Case study
3
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3
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English
59
Author
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Antony, Jiju
2
Bandara, Wasana
2
Camgöz-Akdağ, Hatice
2
Carmignani, Gionata
2
Rosemann, Michael
2
Savage, Barbara M.
2
Abdallah, Ayman Bahjat
1
Abdul Halim Lim, Sarina
1
Abeygunasekera, Ahangama Withanage Janitha Chandimali
1
Agarwal, Rakesh
1
AlShareef, Mohammed Abdullah
1
AlShathry, Omar
1
Albliwi, Saja Ahmed
1
Alfar, Nour A.
1
Alhaqbani, Abdullah
1
Alhyari, Salah
1
Alotaibi, Youseef
1
Alves, Angela Maria
1
Andronikidis, Andreas
1
Arif, Seema
1
Assadej Vanichchinchai
1
Awasthi, Anjali
1
Bajaj, Nonika
1
Baxter, Ryan J.
1
Blanco Rojo, Beatriz
1
Boiral, Olivier
1
Bolsinger, Manuel
1
Borchardt, Miriam
1
Boss, Scott R.
1
Carrera-Loba, Rodrigo
1
Carrera-Lobato, Paulina
1
Chakraborty, Ayon
1
Chen, Zhixiang
1
Chircu, Alina M.
1
Cho, Byung Rae
1
Chopra, Arvind
1
Curatolo, Niccolo
1
Devika Nadarajah
1
Douglas, Jacqueline Ann
1
Dubey, Rameshwar
1
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Institution
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Canadian Quality Congress <7., 2015, Edmonton, Alberta>
1
Published in...
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Business process management journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
416
International journal of quality & reliability management
395
International journal of production research
353
Total quality management & business excellence
250
International journal of production economics
199
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
176
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Health care management review : HCM review
54
Amfiteatru economic : an economic and business research periodical
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Europäische Hochschulschriften / 5
43
Beiträge zur Hochschulpolitik
42
IEEE transactions on engineering management : EM
42
Journal of health organization and management
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
International journal of technology management : IJTM
38
Cogent business & management
36
Springer eBook Collection
35
Management science : journal of the Institute for Operations Research and the Management Sciences
34
European research studies
32
Gabler Edition Wissenschaft
32
A Productivity Press book
31
International journal of business excellence : IJBEX
30
Six Sigma in der Finanzbranche
30
International journal of hospitality management
29
International journal of services and operations management : IJSOM
29
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ECONIS (ZBW)
59
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1
A visual approach to support process analysts in working with process improvement opportunities
Kubrak, Kateryna
;
Milani, Fredrik
;
Nolte, Alexander
- In:
Business process management journal
29
(
2023
)
8
,
pp. 101-132
Persistent link: https://www.econbiz.de/10014496655
Saved in:
2
Assessing internal organizational pathways to reduce knowledge waste : a Lean thinking perspective
Klein, Leander Luiz
;
Naranjo, Fernando
;
Douglas, …
- In:
Business process management journal
29
(
2023
)
5
,
pp. 1584-1606
Persistent link: https://www.econbiz.de/10014338465
Saved in:
3
The moderating effect of knowledge-sharing on learning organisation and quality improvement practices
Hijazi, Rawa
- In:
Business process management journal
29
(
2023
)
6
,
pp. 1810-1837
Persistent link: https://www.econbiz.de/10014381137
Saved in:
4
Relationships between leadership and culture, human resources and process improvement in lean healthcare
Assadej Vanichchinchai
- In:
Business process management journal
29
(
2023
)
2
,
pp. 430-446
Persistent link: https://www.econbiz.de/10014230681
Saved in:
5
The link between transformational leadership and the EFQM model elements
Tarí, Juan José
;
Portela Maquieira, Silvia
;
Molina …
- In:
Business process management journal
29
(
2023
)
2
,
pp. 447-464
Persistent link: https://www.econbiz.de/10014230683
Saved in:
6
Exploring the impact of supply chain quality management on market performance : the mediating roles of supply chain integration and operational performance
Abdallah, Ayman Bahjat
;
Alhyari, Salah
;
Alfar, Nour A.
- In:
Business process management journal
29
(
2023
)
4
,
pp. 1159-1183
Persistent link: https://www.econbiz.de/10014291676
Saved in:
7
Organizational change towards Lean Six Sigma implementation in the manufacturing supply chain : an integrated approach
Orji, Ifeyinwa Juliet
;
U-Dominic, Chukwuebuka Martinjoe
- In:
Business process management journal
28
(
2022
)
5/6
,
pp. 1301-1342
Persistent link: https://www.econbiz.de/10013455033
Saved in:
8
Control flow versus communication : comparing two approaches to process modelling
Moattar, Haleh
;
Bandara, Wasana
;
Kannengiesser, Udo
; …
- In:
Business process management journal
28
(
2022
)
2
,
pp. 372-397
Persistent link: https://www.econbiz.de/10013380637
Saved in:
9
A DEA-based comprehensive benchmarking approach for implementing continuous improvement
Yu, Peng
;
Yoo, Bok Young
;
Lee, Jang Hee
- In:
Business process management journal
28
(
2022
)
3
,
pp. 740-764
Persistent link: https://www.econbiz.de/10013380737
Saved in:
10
Leveraging capabilities for digitally supported process improvement : a framework for combining Lean and ERP
Liutkevičienė, Indrė
;
Rytter, Niels
;
Hansen, David
- In:
Business process management journal
28
(
2022
)
3
,
pp. 765-783
Persistent link: https://www.econbiz.de/10013380743
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