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subject:"Retail trade"
~isPartOf:"Journal of marketing management : MM"
~person:"Markos, Ereni"
~subject:"Leistungsmotivation"
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Retail trade
Leistungsmotivation
Consumer behaviour
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Dienstleistungsqualität
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The value of knowing what customers really want : the impact of salesperson ability to read non-verbal cues of affect on service quality
Puccinelli, Nancy M.
;
Andrzejewski, Susan A.
;
Markos, Ereni
- In:
Journal of marketing management : MM
29
(
2013
)
3/4
,
pp. 356-373
Persistent link: https://www.econbiz.de/10009761873
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