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subject:"Service quality"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"Total quality management & business excellence"
~subject:"Dienstleistungsqualität"
~subject:"Pflegeberufe"
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Service quality
Dienstleistungsqualität
Pflegeberufe
Hospital
50
Krankenhaus
50
Health care
36
Gesundheitsversorgung
35
Quality management
27
Qualitätsmanagement
27
Gesundheitswesen
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Health care system
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Patienten
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Customer satisfaction
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Kundenzufriedenheit
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Lean Management
7
Lean management
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Prozessmanagement
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Patient safety culture
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healthcare
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Lean production
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hospital service quality
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service quality
4
Betriebliche Wertschöpfung
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Fuzzy sets
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Fuzzy-Set-Theorie
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Lean Six Sigma
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Antony, Jiju
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The TQM journal : the international review of organizational improvement
Total quality management & business excellence
Health care management review : HCM review
99
International journal of hospitality management
54
Journal of health organization and management
54
Journal of health economics
43
Working paper / National Bureau of Economic Research, Inc.
41
NBER working paper series
37
Quality management journal : QMJ
35
NBER Working Paper
33
Health care management science
26
Health economics
23
Health marketing quarterly
23
International journal of contemporary hospitality management
21
Management science : journal of the Institute for Operations Research and the Management Sciences
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of pharmaceutical and healthcare marketing : IJPHM
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
The European journal of health economics : HEPAC ; health economics in prevention and care
17
Ruhr economic papers
15
The European journal of health economics
15
The service industries journal
14
Discussion paper series / IZA
13
Discussion paper / Centre for Economic Policy Research
12
International journal of production research
12
Manufacturing & service operations management : M & SOM
12
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
CHE research paper
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
The international journal of human resource management
11
Tourism management : research, policies, practice
11
European journal of operational research : EJOR
10
International journal of health care finance and economics
10
Journal of business research : JBR
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Technological forecasting & social change : an international journal
10
Health economics review
9
International journal of production economics
9
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1
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
2
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
Saved in:
3
Value co-creation in the health-care ecosystem for sustained excellence : realization of patient-centered medicine through task shifting of nurses
Katsuda, Atsushi
;
Naito, Yoshiyuki
;
Ishihara, Toshihiko
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 832-846
Persistent link: https://www.econbiz.de/10014513417
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4
Surgical team perceptions of the surgical safety checklist in a tertiary hospital in Jordan : a descriptive qualitative study
Albsoul, Rania
;
Alshyyab, Muhammad Ahmed
;
Al Odat, …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1394-1416
Persistent link: https://www.econbiz.de/10014326383
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5
Key drivers of promoting patient safety culture from the perspective of medical staff at a tertiary hospital in China
Li, Li
;
Wu, Hsin-Hung
;
Huang, Chih-Hsuan
;
Zou, Yuanyang
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1556-1567
Persistent link: https://www.econbiz.de/10014326403
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6
Assessment of patient safety culture in two emergency departments in Australia : a cross sectional study
Alshyyab, Muhammad A.
;
Albsoul, Rania A.
;
Kinnear, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 540-553
Persistent link: https://www.econbiz.de/10014321251
Saved in:
7
Healthcare professional's perception of patient safety assessed by the hospital survey on patient safety culture in Taiwan : a systematic review
Wu, Hsin-Hung
;
Lee, Yii-Ching
;
Huang, Chih-Hsuan
;
Li, Li
- In:
The TQM journal : the international review of …
35
(
2023
)
3
,
pp. 615-629
Persistent link: https://www.econbiz.de/10014321266
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8
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
9
Factors influencing patient safety culture in operating room in a teaching hospital in Jordan : a qualitative descriptive study
Alshyyab, Muhammad Ahmed
;
Albsoul, Rania
;
Fitzgerald, Gerard
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1722-1742
Persistent link: https://www.econbiz.de/10014380875
Saved in:
10
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
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