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subject:"Service quality"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"Total quality management & business excellence"
~subject:"Pflegeberufe"
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Service quality
Pflegeberufe
Hospital
50
Krankenhaus
50
Health care
36
Gesundheitsversorgung
35
Dienstleistungsqualität
34
Quality management
27
Qualitätsmanagement
27
Gesundheitswesen
21
Health care system
21
Patienten
20
Patients
20
Customer satisfaction
14
Kundenzufriedenheit
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Lean Management
7
Lean management
7
Business process management
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Hospital management
6
Krankenhausmanagement
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Prozessmanagement
6
Arbeitsschutz
5
Occupational safety
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Patient safety culture
5
healthcare
5
Beziehungsmarketing
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Hospitals
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Lean Production
4
Lean production
4
Patient care
4
Patient safety
4
Relationship marketing
4
Taiwan
4
hospital service quality
4
service quality
4
Betriebliche Wertschöpfung
3
Fuzzy sets
3
Fuzzy-Set-Theorie
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Household
3
Lean Six Sigma
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Antony, Jiju
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Cudney, Elizabeth A.
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Fitzgerald, Gerard
3
Huang, Chih-Hsuan
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Alshyyab, Muhammad Ahmed
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Al-Khawaldeh, Majd Hussein
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Al-masri, Batool Emad
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Albuquerque, André Philippi Gonzaga de
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1
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The TQM journal : the international review of organizational improvement
Total quality management & business excellence
Health care management review : HCM review
98
International journal of hospitality management
54
Journal of health organization and management
53
Journal of health economics
42
Working paper / National Bureau of Economic Research, Inc.
41
NBER working paper series
37
NBER Working Paper
33
Quality management journal : QMJ
33
Health care management science
26
Health marketing quarterly
23
Health economics
22
International journal of contemporary hospitality management
21
Management science : journal of the Institute for Operations Research and the Management Sciences
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of pharmaceutical and healthcare marketing : IJPHM
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
The European journal of health economics : HEPAC ; health economics in prevention and care
17
Ruhr economic papers
14
The European journal of health economics
14
The service industries journal
14
Discussion paper / Centre for Economic Policy Research
12
Discussion paper series / IZA
12
CHE research paper
11
International journal of production research
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Manufacturing & service operations management : M & SOM
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
The international journal of human resource management
11
Tourism management : research, policies, practice
11
International journal of health care finance and economics
10
Journal of business research : JBR
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Technological forecasting & social change : an international journal
10
European journal of operational research : EJOR
9
Health economics review
9
International journal of production economics
9
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ECONIS (ZBW)
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1
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
2
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
Saved in:
3
Value co-creation in the health-care ecosystem for sustained excellence : realization of patient-centered medicine through task shifting of nurses
Katsuda, Atsushi
;
Naito, Yoshiyuki
;
Ishihara, Toshihiko
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 832-846
Persistent link: https://www.econbiz.de/10014513417
Saved in:
4
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
5
Surgical team perceptions of the surgical safety checklist in a tertiary hospital in Jordan : a descriptive qualitative study
Albsoul, Rania
;
Alshyyab, Muhammad Ahmed
;
Al Odat, …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1394-1416
Persistent link: https://www.econbiz.de/10014326383
Saved in:
6
Key drivers of promoting patient safety culture from the perspective of medical staff at a tertiary hospital in China
Li, Li
;
Wu, Hsin-Hung
;
Huang, Chih-Hsuan
;
Zou, Yuanyang
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1556-1567
Persistent link: https://www.econbiz.de/10014326403
Saved in:
7
Assessment of patient safety culture in two emergency departments in Australia : a cross sectional study
Alshyyab, Muhammad A.
;
Albsoul, Rania A.
;
Kinnear, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 540-553
Persistent link: https://www.econbiz.de/10014321251
Saved in:
8
Healthcare professional's perception of patient safety assessed by the hospital survey on patient safety culture in Taiwan : a systematic review
Wu, Hsin-Hung
;
Lee, Yii-Ching
;
Huang, Chih-Hsuan
;
Li, Li
- In:
The TQM journal : the international review of …
35
(
2023
)
3
,
pp. 615-629
Persistent link: https://www.econbiz.de/10014321266
Saved in:
9
Factors influencing patient safety culture in operating room in a teaching hospital in Jordan : a qualitative descriptive study
Alshyyab, Muhammad Ahmed
;
Albsoul, Rania
;
Fitzgerald, Gerard
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1722-1742
Persistent link: https://www.econbiz.de/10014380875
Saved in:
10
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
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