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subject:"Statistik"
~person:"Abouee-Mehrizi, Hossein"
~person:"Miao, Li"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Hotel- und Gaststättengewerbe"
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Statistik
Dienstleistungsqualität
Gastgewerbe
8
Hospitality industry
8
Consumer behaviour
5
Konsumentenverhalten
5
Customer service
4
Kundenservice
4
Service quality
4
Customer satisfaction
3
Hospital
3
Krankenhaus
3
Kundenzufriedenheit
3
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
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Emotion
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Relationship marketing
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Tourism industry
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Tourismuswirtschaft
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Bewertung
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Bottleneck
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Career advancement
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Career development
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China
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Communication
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Communication accommodation
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Confucianism
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Congestion
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Consumption value
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Cross-cultural management
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Cross-cultural relations
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Dienstleistungsmanagement
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Abouee-Mehrizi, Hossein
Miao, Li
Butcher, Ken
3
Mattila, Anna S.
3
Pizam, Abraham
3
Sparks, Beverley
3
Verma, Rohit
3
Ariffin, Ahmad Azmi M.
2
Bernstein, Shai
2
Cai, Liping A.
2
Chun Meng Tang
2
Ekinci, Yuksel
2
Han, Spring H.
2
Huang, Zhuowei
2
Huck, Lukas
2
Ivanov, Stanislav
2
Jones, Eleri
2
Kim, Mi Ran
2
Klimkeit, Dirk
2
Knutson, Bonnie J.
2
Koc, Erdogan
2
Lubis, Arlina Nurbaity
2
Luu Trong Tuan
2
Peters, Mike
2
Rajini, G.
2
Ro, Heejung
2
Seyitoğlu, Faruk
2
Sheen, Albert
2
So, Kevin Kam Fung
2
Solnet, David
2
Stettler, Jürg
2
Teng, Chih-ching
2
Testa, Mark R.
2
Thirumaran, K.
2
Vogt, Christine
2
ʿAlāʾ-ad-Dīnī, Pūyā
2
Aasestad, Kristin
1
Aattila, Anna S.
1
Abdelkader, Ali Ahmed
1
Abrar, Kashif
1
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Health care management science
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
4
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1
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
2
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
3
Can hospitals compete on quality?
Sadat, Somayeh
;
Abouee-Mehrizi, Hossein
;
Carter, Michael W.
- In:
Health care management science
18
(
2015
)
3
,
pp. 376-388
Persistent link: https://www.econbiz.de/10011341693
Saved in:
4
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
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