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subject:"Success factor"
~person:"Fürst, Andreas"
~subject:"Relationship marketing"
~type_genre:"Conference paper"
~type_genre:"Graue Literatur"
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Success factor
Relationship marketing
Beziehungsmarketing
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3
Complaint management
3
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Fürst, Andreas
Van den Poel, Dirk
25
Homburg, Christian
21
Bauer, Hans H.
16
Huber, Frank
12
Wiedmann, Klaus-Peter
12
Piller, Frank T.
10
Weerth, Carsten
9
Murphy, Brian B.
7
Vollhardt, Kai
7
Bayón, Tomás
6
Hammerschmidt, Maik
6
Leimstoll, Uwe
6
Levy, Daniel C.
6
Neslin, Scott A.
6
Spiller, Achim
6
Young, Andrew T.
6
Elhauge, Einer
5
Helmig, Bernd
5
Krafft, Manfred
5
Maguiness, Paul
5
Meffert, Heribert
5
Netzer, Oded
5
Odekerken-Schröder, Gaby
5
Pescott, Chris
5
Sudhir, K.
5
Wangenheim, Florian von
5
Zaugg, Alexandra Daniela
5
Aflaki, Sam
4
Alioski, Adrian
4
Ascarza, Eva
4
Baecke, Philippe
4
Bendel, Klaus
4
Corsten, Hans
4
Enke, Margit
4
Helm, Roland
4
Hennigs, Nadine
4
Hilbert, Andreas
4
Hoyer, Wayne D.
4
Nufer, Gerd
4
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
3
Reihe: Management-Know-how / M : praxisnah und aktuell
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ECONIS (ZBW)
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On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
-
2009
Persistent link: https://www.econbiz.de/10003932817
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2
See no evil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003381632
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3
How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian
;
Fürst, Andreas
-
2005
Persistent link: https://www.econbiz.de/10002897805
Saved in:
4
Vertriebsprofessionalität in der deutschen Gaswirtschaft : State of Practice und Erfolgsfaktoren
Beutin, Nikolas
-
2004
Persistent link: https://www.econbiz.de/10013430074
Saved in:
5
Kundenorientierung im deutschen Automobilhandel : State of Practice und Erfolgsfaktoren
Beutin, Nikolas
-
2003
Persistent link: https://www.econbiz.de/10013430044
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