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subject:"Supplier relationship management"
~isPartOf:"Journal of the Academy of Marketing Science"
~person:"Wang, Chen"
~subject:"Arbeitsgruppe"
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Supplier relationship management
Arbeitsgruppe
Customer satisfaction
1
Dienstleistungsqualität
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Entitativity
1
Kundenzufriedenheit
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Sales team
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Salespeople
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Selling
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Service quality
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Wang, Chen
Mengüç, Bülent
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The impact of a sales team’s perceived entitativity on customer satisfaction
Wang, Chen
;
Hoegg, JoAndrea
;
Dahl, Darren W.
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10011844768
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