//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~accessRights:"restricted"
~person:"Balaji, M. S."
~person:"Sharifi, Seyed Shahin"
~subject:"Complaint management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
USA
Complaint management
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungsqualität
13
Service quality
13
Consumer behaviour
12
Konsumentenverhalten
12
Beziehungsmarketing
11
Relationship marketing
11
Beschwerdemanagement
6
Viral marketing
5
Virales Marketing
5
Customer service
4
Kundenservice
4
Satisfaction
4
Interaction quality
3
Service failure
3
Service recovery
3
Arbeitszufriedenheit
2
Brand management
2
Confidence
2
Customer orientation
2
Dienstleistungssektor
2
Internet marketing
2
Job satisfaction
2
Lieferantenmanagement
2
Markenführung
2
Online retailing
2
Online-Handel
2
Online-Marketing
2
Perceived justice
2
Service industry
2
Supplier relationship management
2
Vertrauen
2
Word-of-mouth
2
purchase intentions
2
trust
2
Anger
1
Arbeitsleistung
1
Brand
1
more ...
less ...
Online availability
All
Undetermined
Free
1
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Balaji, M. S.
Sharifi, Seyed Shahin
Grégoire, Yany
8
Mattila, Anna S.
6
Baker, Melissa A.
5
Guchait, Priyanko
5
Harun, Ahasan
5
Jang, Soocheong
5
Sparks, Beverley
5
Sreejesh, S.
5
Weber, Karin
5
Cai, Ruiying
4
Hsu, Cathy H. C.
4
McFadden, Kathleen L.
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Shin, Hyunju
4
Van Vaerenbergh, Yves
4
Bacile, Todd J.
3
Béal, Mathieu
3
Casidy, Riza
3
Gowen, Charles, III.
3
Ha, Sejin
3
Hanks, Lydia
3
Kim, Kawon Kathy
3
Koc, Erdogan
3
Lee, Jung Young
3
Lu, Lu
3
Madera, Juan M.
3
Miao, Li
3
Ozuem, Wilson
3
Pacheco, Natália Araújo
3
Tsarenko, Yelena
3
Wu, Luorong
3
Albrecht, Arne Keno
2
Anwar, Sohail
2
Azemi, Yllka
2
Beatty, Sharon E.
2
Bradley, Graham L.
2
Campos, Pimenta, Marco Tulio
2
more ...
less ...
Published in...
All
Journal of business research : JBR
3
European journal of marketing : EJM
1
International journal of hospitality management
1
Journal of hospitality marketing & management
1
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
2
When more pain is better : role of need for uniqueness in service evaluations of observable service recovery
Sharifi, Seyed Shahin
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241354
Saved in:
3
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
4
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
5
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
6
Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin
;
Aghazadeh, Hashem
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->