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subject:"USA"
~accessRights:"restricted"
~person:"Balaji, M. S."
~subject:"Complaint management"
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USA
Complaint management
Customer satisfaction
12
Kundenzufriedenheit
12
Dienstleistungsqualität
10
Service quality
10
Consumer behaviour
9
Konsumentenverhalten
9
Beziehungsmarketing
8
Relationship marketing
8
Viral marketing
4
Virales Marketing
4
Beschwerdemanagement
3
Interaction quality
3
Satisfaction
3
Service failure
3
Arbeitszufriedenheit
2
Brand management
2
Customer orientation
2
Job satisfaction
2
Lieferantenmanagement
2
Markenführung
2
Perceived justice
2
Supplier relationship management
2
Word-of-mouth
2
Arbeitsleistung
1
Brand
1
Brand betrayal
1
Brand disappointment
1
Brand image
1
Brand recovery
1
Brand relationship quality
1
Communication
1
Confidence
1
Customer loyalty
1
Customer participation
1
Customer service
1
Customer well-being
1
Cynicism
1
Dienstleistungssektor
1
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Balaji, M. S.
Grégoire, Yany
8
Mattila, Anna S.
6
Guchait, Priyanko
5
Harun, Ahasan
5
Jang, Soocheong
5
Sparks, Beverley
5
Sreejesh, S.
5
Weber, Karin
5
Baker, Melissa A.
4
Cai, Ruiying
4
Hsu, Cathy H. C.
4
McFadden, Kathleen L.
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Shin, Hyunju
4
Van Vaerenbergh, Yves
4
Bacile, Todd J.
3
Béal, Mathieu
3
Casidy, Riza
3
Gowen, Charles, III.
3
Hanks, Lydia
3
Koc, Erdogan
3
Lee, Jung Young
3
Lu, Lu
3
Madera, Juan M.
3
Miao, Li
3
Ozuem, Wilson
3
Pacheco, Natália Araújo
3
Sharifi, Seyed Shahin
3
Tsarenko, Yelena
3
Wu, Luorong
3
Albrecht, Arne Keno
2
Anwar, Sohail
2
Azemi, Yllka
2
Beatty, Sharon E.
2
Bradley, Graham L.
2
Campos, Pimenta, Marco Tulio
2
Cheung, Fung Yi Millissa
2
Chi, Christina Geng-Qing
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Journal of business research : JBR
2
European journal of marketing : EJM
1
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ECONIS (ZBW)
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Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
2
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
3
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
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