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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Kundentreue"
~type_genre:"Textbook"
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Effective complaint management : the business case for customer satisfaction
Stauss, Bernd
;
Seidel, Wolfgang
-
2019
-
Second edition
Persistent link: https://www.econbiz.de/10011919173
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2
Customer Experience im Zeitalter des Kunden : Best Practices, Lessons Learned und Forschungsergebnisse
Rusnjak, Andreas
(
ed.
);
Schallmo, Daniel
(
ed.
)
-
2018
Persistent link: https://www.econbiz.de/10011714165
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