//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~type_genre:"Konferenzbeitrag"
~type_genre:"Textbook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
USA
Complaint management
Customer satisfaction
54
Kundenzufriedenheit
54
Dienstleistungsqualität
29
Service quality
29
Consumer behaviour
26
Konsumentenverhalten
26
Beziehungsmarketing
23
Relationship marketing
23
Quality management
9
Qualitätsmanagement
9
Satisfaction
6
Tourism
6
Tourismus
6
Arbeitszufriedenheit
5
Customer experience
5
Dienstleistungssektor
5
Internet marketing
5
Job satisfaction
5
Online retailing
5
Online-Handel
5
Online-Marketing
5
Service industry
5
Social Web
5
Social web
5
Brand image
4
Customer retention
4
E-commerce
4
Einzelhandel
4
Electronic Commerce
4
Emotion
4
Holiday behaviour
4
Kundenbindung
4
Markenimage
4
Retail trade
4
Urlaubsverhalten
4
Beschwerdemanagement
3
Brand management
3
Customer loyalty
3
Gerechtigkeit
3
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
2
Book / Working Paper
1
Type of publication (narrower categories)
All
Konferenzbeitrag
Textbook
Article in journal
431
Aufsatz in Zeitschrift
431
research-article
13
Aufsatz im Buch
9
Book section
9
Arbeitspapier
2
Conference paper
2
Graue Literatur
2
Non-commercial literature
2
Working Paper
2
case-report
2
conceptual-paper
2
Hochschulschrift
1
Lehrbuch
1
Umfrage
1
review
1
more ...
less ...
Language
All
English
3
Author
All
Chen, Chi-Ting
1
Lai, Pei-Chun
1
Liaw, Shu-Yi
1
Sann, Raksmey
1
Seidel, Wolfgang
1
Stauss, Bernd
1
Tahali, Sara
1
Yildiz, Hélène
1
more ...
less ...
Published in...
All
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Management for professionals
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
2
How fair is the handling of the claimant customer? : a comparison between the e-mail and telephone channels
Tahali, Sara
;
Yildiz, Hélène
- In:
Brand, Label, and Product Intelligence : Second …
,
(pp. 129-141)
.
2022
Persistent link: https://www.econbiz.de/10013338063
Saved in:
3
Effective complaint management : the business case for customer satisfaction
Stauss, Bernd
;
Seidel, Wolfgang
-
2019
-
Second edition
Persistent link: https://www.econbiz.de/10011919173
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->