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subject:"USA"
~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"SpringerLink / Bücher"
~subject:"Electronic Commerce"
~subject:"Service quality"
~subject:"Verbraucherzufriedenheit"
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Search: subject_exact:"Customer satisfaction"
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USA
Electronic Commerce
Service quality
Verbraucherzufriedenheit
Customer satisfaction
135
Kundenzufriedenheit
135
Beziehungsmarketing
61
Relationship marketing
61
Consumer behaviour
58
Konsumentenverhalten
58
Dienstleistungsqualität
50
Deutschland
25
Germany
25
Kundenmanagement
14
Brand management
13
Markenführung
13
Online retailing
12
Online-Handel
12
Satisfaction
12
Theorie
12
Theory
12
Confidence
11
Kundenbindung
11
Vertrauen
11
Beschwerdemanagement
10
Brand image
10
Complaint management
10
E-commerce
10
Markenimage
10
Beziehungsmanagement
9
Customer service
8
Kundenorientierung
8
Kundenservice
8
Lieferantenmanagement
8
Supplier relationship management
8
Verbraucherverhalten
8
B-to-B-Marketing
7
Brand loyalty
7
Business-to-business marketing
7
Consumer satisfaction
7
Internet marketing
7
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Undetermined
74
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Article
54
Book / Working Paper
40
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54
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54
Hochschulschrift
12
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6
Bibliografie
1
Collection of articles of several authors
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Sammelwerk
1
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1
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English
61
German
33
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Akhtar, Nadeem
2
Fatima, Johra Kayeser
2
Jebarajakirthy, Charles
2
Lee, Dae Hui
2
Quach, Sara
2
Razzaque, Mohammed Abdur
2
Thaichon, Paramaporn
2
Thaichon, Park
2
AR, Ilker Murat
1
Abdullah, Nor Asiah
1
Abolhassan, Ferri
1
Abror, Abror
1
Ahmad, Bilal
1
Ahmed, Jashim Uddin
1
Akbar, Muhammad Imad Ud Din
1
Akin, Mahmut Selami
1
Al-Hawari, Mohd Ahmad
1
Allameh, Sayyed Mohsen
1
Amenuvor, Fortune Edem
1
Asadi, Hassan
1
Bachrach, Daniel G.
1
Baki, Birdogan
1
Barnes, Bradley R.
1
Basfirinci, Cigdem Sahin
1
Bateman, Rob
1
Bednarek, Marei
1
Bensch, Jasmin
1
Boateng, Henry
1
Boslau, Madlen
1
Buchberger, Patricia
1
Bösener, Kathrin
1
Büttner, Miriam
1
Cahill, David L.
1
Calamusa, Joe
1
Chan, Shiu Fai
1
Chen, Chee-cheng
1
Chen, Wei-shing
1
Chen, Xianglan
1
Cho, Yunjin
1
Choudhry, Koushiki
1
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Published in...
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Asia Pacific journal of marketing and logistics
SpringerLink / Bücher
Journal of retailing and consumer services
244
International journal of hospitality management
228
Journal of business research : JBR
154
The journal of services marketing
139
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
105
Journal of hospitality marketing & management
102
International journal of contemporary hospitality management
94
Journal of travel and tourism marketing
90
Services marketing quarterly
84
Journal of air transport management
69
Service business
66
Tourism management : research, policies, practice
66
The TQM journal : the international review of organizational improvement
64
International journal of quality and service sciences
59
Cogent business & management
57
Journal of service research : JSR
57
International journal of services and operations management
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
International journal of quality & reliability management
51
Total quality management & business excellence
51
International journal of productivity and quality management : IJPQM
49
Journal of service management
47
International journal of services, economics and management
45
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
36
Quality management journal : QMJ
36
Journal of the Academy of Marketing Science
34
Psychology & marketing
34
International journal of electronic marketing and retailing : IJEMR
32
International journal of electronic customer relationship management : IJECRM
31
Journal of strategic marketing
31
International journal of business information systems : IJBIS
30
International journal of services and operations management : IJSOM
29
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
29
Industrial marketing management : the international journal for industrial and high-tech firms
26
Journal of service theory and practice : JSTP
25
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ECONIS (ZBW)
94
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94
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1
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
2
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
3
An empirical study on repeat consumer's shopping satisfaction on C2C e-commerce in Japan : the role of value, trust and engagement
Moriuchi, Emi
;
Takahashi, Ikuo
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
3
,
pp. 560-581
Persistent link: https://www.econbiz.de/10014285856
Saved in:
4
Sustaining customer loyalty of fresh food e-tailers : an empirical study in China
Cui, Li
;
He, Shanshan
;
Deng, Hepu
;
Wang, Xiaoyi
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
3
,
pp. 669-686
Persistent link: https://www.econbiz.de/10014285872
Saved in:
5
Creating value for patients through service encounter experiences : evidence from Turkey
Akin, Mahmut Selami
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 828-848
Persistent link: https://www.econbiz.de/10014285902
Saved in:
6
The trinity of extended service quality, distinct perceived value, and customer loyalty facilitators
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
5
,
pp. 1262-1287
Persistent link: https://www.econbiz.de/10014285992
Saved in:
7
The mediating roles of memorable tourism experiences and destination image in the correlation between cultural heritage rejuvenation experience quality and revisiting intention
Zhou, Qiuxiang
;
Pu, Yongjian
;
Su, Chun
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
6
,
pp. 1313-1329
Persistent link: https://www.econbiz.de/10014285999
Saved in:
8
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
9
Language constraints in hotel attributes and consumers' offendedness associated with behavioral intentions
Akhtar, Nadeem
;
Chen, Xianglan
;
Siddiqi, Umar Iqbal
; …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 229-248
Persistent link: https://www.econbiz.de/10013163321
Saved in:
10
Islamic bank trust : the roles of religiosity, perceived value and satisfaction
Abror, Abror
;
Patrisia, Dina
;
Engriani, Yunita
;
Idris, Idris
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 368-384
Persistent link: https://www.econbiz.de/10013163334
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