//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~isPartOf:"Asia Pacific journal of marketing and logistics"
~subject:"Brand image"
~subject:"Complaint management"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
USA
Brand image
Complaint management
Service quality
Customer satisfaction
85
Kundenzufriedenheit
85
Consumer behaviour
47
Konsumentenverhalten
47
Dienstleistungsqualität
45
Beziehungsmarketing
39
Relationship marketing
39
Online retailing
11
Online-Handel
11
Satisfaction
11
Confidence
10
E-commerce
10
Electronic Commerce
10
Vertrauen
10
Brand management
8
Markenführung
8
Markenimage
8
Consumer satisfaction
7
Internet marketing
7
Online-Marketing
7
Structural equation model
7
Strukturgleichungsmodell
7
Beschwerdemanagement
6
Trust
6
Viral marketing
6
Virales Marketing
6
Brand loyalty
5
China
5
Customer loyalty
5
Customer service
5
Holiday behaviour
5
Kundenservice
5
Malaysia
5
Marketing management
5
Marketingmanagement
5
Social Web
5
Social web
5
more ...
less ...
Online availability
All
Undetermined
35
Type of publication
All
Article
53
Type of publication (narrower categories)
All
Article in journal
53
Aufsatz in Zeitschrift
53
Language
All
English
53
Author
All
Akhtar, Nadeem
2
Fatima, Johra Kayeser
2
Jebarajakirthy, Charles
2
Lee, Dae Hui
2
Okumuş, Abdullah
2
Quach, Sara
2
Razzaque, Mohammed Abdur
2
Thaichon, Paramaporn
2
Thaichon, Park
2
AR, Ilker Murat
1
Abdullah, Nor Asiah
1
Abror, Abror
1
Ahmad, Bilal
1
Ahmed, Jashim Uddin
1
Akbar, Muhammad Imad Ud Din
1
Akin, Mahmut Selami
1
Akoglu, Halil Erdem
1
Allameh, Sayyed Mohsen
1
Amenuvor, Fortune Edem
1
Asadi, Hassan
1
Baki, Birdogan
1
Barnes, Bradley R.
1
Basfirinci, Cigdem Sahin
1
Bateman, Rob
1
Boateng, Henry
1
Chan, Shiu Fai
1
Che, Tong
1
Chen, Chee-cheng
1
Chen, Wei-shing
1
Chen, Xianglan
1
Choudhry, Koushiki
1
Choudhury, Koushiki
1
Cilingir, Zuhal
1
Clemens, Michael Daniel
1
Cui, Jinsheng
1
Dastgir, Shabbir
1
Di Benedetto, C. Anthony
1
Du, Wenxuan
1
Dwivedi, Abhishek
1
Edward, Manoj
1
more ...
less ...
Published in...
All
Asia Pacific journal of marketing and logistics
Journal of retailing and consumer services
240
International journal of hospitality management
239
Journal of business research : JBR
172
The journal of services marketing
143
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
110
Journal of hospitality marketing & management
106
International journal of contemporary hospitality management
99
Journal of travel and tourism marketing
97
Services marketing quarterly
85
Tourism management : research, policies, practice
71
Journal of air transport management
69
The TQM journal : the international review of organizational improvement
65
Service business
64
Cogent business & management
61
Journal of service research : JSR
60
International journal of quality and service sciences
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
International journal of services and operations management
56
Total quality management & business excellence
53
Journal of service management
50
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
48
International journal of services, economics and management
46
Managing service quality : MSQ ; an international journal
43
The international journal of bank marketing : IJBM
41
Psychology & marketing
40
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
39
Journal of Asian finance, economics and business : JAFEB
38
Journal of strategic marketing
37
Quality management journal : QMJ
36
Journal of the Academy of Marketing Science
35
International journal of services and operations management : IJSOM
29
Journal of service research
29
European journal of marketing : EJM
28
Industrial marketing management : the international journal for industrial and high-tech firms
28
International journal of business information systems : IJBIS
27
Tourism management perspectives : TMP
27
International journal of electronic marketing and retailing : IJEMR
26
more ...
less ...
Source
All
ECONIS (ZBW)
53
Showing
1
-
10
of
53
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
2
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
3
Creating value for patients through service encounter experiences : evidence from Turkey
Akin, Mahmut Selami
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 828-848
Persistent link: https://www.econbiz.de/10014285902
Saved in:
4
The trinity of extended service quality, distinct perceived value, and customer loyalty facilitators
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
5
,
pp. 1262-1287
Persistent link: https://www.econbiz.de/10014285992
Saved in:
5
The mediating roles of memorable tourism experiences and destination image in the correlation between cultural heritage rejuvenation experience quality and revisiting intention
Zhou, Qiuxiang
;
Pu, Yongjian
;
Su, Chun
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
6
,
pp. 1313-1329
Persistent link: https://www.econbiz.de/10014285999
Saved in:
6
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
7
Dissatisfaction toward O2O websites : expectation disconfirmation and justice perspective
Che, Tong
;
Ji, Meng
;
Zheng, Xiabing
;
Feng, Bo
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
1
,
pp. 190-208
Persistent link: https://www.econbiz.de/10012798117
Saved in:
8
Language constraints in hotel attributes and consumers' offendedness associated with behavioral intentions
Akhtar, Nadeem
;
Chen, Xianglan
;
Siddiqi, Umar Iqbal
; …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 229-248
Persistent link: https://www.econbiz.de/10013163321
Saved in:
9
Examining drivers and outcomes of social media brand engagement
Leckie, Civilai
;
Dwivedi, Abhishek
;
Johnson, Lester W.
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 350-367
Persistent link: https://www.econbiz.de/10013163333
Saved in:
10
Islamic bank trust : the roles of religiosity, perceived value and satisfaction
Abror, Abror
;
Patrisia, Dina
;
Engriani, Yunita
;
Idris, Idris
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 368-384
Persistent link: https://www.econbiz.de/10013163334
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->